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Pharmacy Technician (Remote in AZ), Clinical Customer Care - Amazon Pharmacy

March 10, 2026

Description Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy. We are looking for a Certified Pharmacy Technician to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Certified Pharmacy Technician, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment. An active, in-state pharmacy technician license is required to be considered Key job responsibilities • Maintain advanced understanding of all Amazon Pharmacy's policies and procedures as well as Amazon Pharmacy products and services • Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate. • Learn pharmacy laws and regulations nationwide and following compliance guidance with all company procedures, federal/state laws, rules and regulations • Maintain confidentiality of all customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment and maintain customer-centric commitment to quality • Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction • Work a flexible schedule - shifts will possibly start and end outside of normal shift schedule including weekends • Supporting customers via phone and/or chat by: o Answer incoming telephone calls from customers and Customer Care representatives on a daily basis and maintain metrics as assigned o Serve customers in a timely manner to ensure we are maximizing our relationship with them o Triaging insurance claim issues with the customer within the scope of the CCC tech role. If additional support is needed, work with the billing team to ensure claim is processed correctly o Advising customers on the status of their prescription or their upcoming shipments o Performing account adjustments and transfer calls to the pharmacist when necessary o Provide our customers with technical support when navigating pharmacy.amazon.com o Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary o Make outbound calls including for a variety of purposes. Including situations deemed urgent by leadership • Supporting Customer Care agents by: o Answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily basis and maintain metrics as assigned o Assist Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge o Act as primary point of contact for escalated calls by Customer Care Representatives, handle escalated calls and follow through until resolution has been met o Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution • Adjust to support various business lines based on shifting business needs and customer support demands which may require cross training Basic Qualifications • Active and unrestricted in-state Certified Pharmacy Technician Board of Pharmacy • License • * National Pharmacy Technician Certification (PTCB or NHA) • * High school or equivalent diploma • * 6+ months of experience working with computer and web-based tools • * Experience multitasking with phone and computer skills Preferred Qualifications • 1+ year of phone or customer service experience • * 6+ months of experience working in a pharmacy related role • * 6+ months of Amazon Health Services Customer Care experience • * Excellent communication skills (spoken and written) • * Demonstrated ability to work as an effective team member • * Strong organization skills and attention to detail • * Experience navigating and troubleshooting technical issues • * Experience recognizing and identifying patient medications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application an

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...