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PepsiCo IT Support – Work From Home Immediate Start

March 10, 2026

About Company PepsiCo is a global food and beverage leader with a product portfolio that includes 22 brands generating more than $1 billion each in annual retail sales. Our main businesses — Quaker, Tropicana, Gatorade, Frito-Lay, and Pepsi-Cola — make hundreds of enjoyable foods and beverages that are loved all over the world. From snacks to sodas, we're dedicated to delivering smiles and satisfaction through every product. At PepsiCo, we believe in a diverse, inclusive, and equitable workplace that enables our employees to thrive. We are committed to fostering a culture of innovation, sustainability, and community impact, driving positive change not just in our products, but in the world around us. Joining PepsiCo means becoming part of a passionate global team dedicated to excellence and making a difference. Job Description Are you a tech-savvy problem-solver with a passion for delivering exceptional support? Do you thrive in a dynamic, fast-paced environment and seek the flexibility of working from home? PepsiCo, a global leader in the food and beverage industry, is looking for a dedicated and enthusiastic IT Support Specialist to in a fully remote capacity, with an immediate start. This is an incredible opportunity to contribute to the seamless operation of one of the world's most recognized brands, supporting our diverse employee base from the comfort of your home in Winnipeg, Manitoba. As an IT Support Specialist, you will be the first point of contact for our employees, providing crucial technical assistance and ensuring their systems run smoothly. Your day-to-day will involve diagnosing and resolving hardware and software issues, assisting with network connectivity, managing user accounts, and guiding colleagues through various IT solutions. This role is critical in minimizing downtime and maximizing productivity across our operations, from sales and marketing to manufacturing and logistics. You'll be interacting with a wide range of users, from office staff to field representatives, providing support for applications like Microsoft 365, internal enterprise software, and various desktop and mobile devices. We are seeking someone who is not only technically proficient but also possesses excellent communication skills, empathy, patience, and a strong commitment to service excellence. The ability to articulate complex technical concepts in an easy-to-understand manner is paramount. At PepsiCo, we believe in empowering our employees and fostering a culture of innovation and continuous improvement. This remote position offers you the chance to be an integral part of our robust IT infrastructure, contributing directly to our operational efficiency and digital transformation initiatives. You’ll be equipped with the necessary tools and resources to succeed in a remote setup, ensuring you can provide top-tier support without compromise. We offer a supportive environment where continuous learning is encouraged, and your contributions are recognized. If you’re ready to take on a challenging yet rewarding role with a company that values its people and their contributions, and you’re eager for an immediate start, we encourage you to apply and become a vital part of the PepsiCo family. Join us in shaping the future of IT support for a brand that touches billions of lives globally. Key Responsibilities • Provide first-line technical support to PepsiCo employees via phone, email, and chat for hardware, software, and network-related issues. • Diagnose and troubleshoot technical problems, including operating system issues (Windows/macOS), Microsoft 365 applications, and enterprise software. • Perform user account management, including password resets, account creation, and permission modifications. • Assist with setup, configuration, and troubleshooting of remote access tools and VPN connections. • Escalate complex issues to senior IT staff or specialized teams when necessary, ensuring proper documentation and follow-up. • Maintain accurate records of all support interactions and resolutions in the ticketing system. • Guide users through step-by-step solutions and educate them on best practices for IT security and system usage. • Collaborate with other IT teams to resolve cross-functional issues and improve overall service delivery. • Participate in ongoing training and development to stay current with new technologies and PepsiCo systems. Required Skills • Proven experience in IT help desk or technical support role. • Strong knowledge of Windows operating systems (Windows 10/11) and macOS. • Proficiency with Microsoft 365 suite (Outlook, Word, Excel, PowerPoint, Teams). • Familiarity with remote desktop support tools and ticketing systems (e.g., ServiceNow, Zendesk). • Excellent problem-solving and analytical skills. • Exceptional verbal and written communication skills. • Ability to work independently and manage time effectively in a remote environment. • Strong customer service orientation and interpersonal skill

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...