Payment Solutions Manager

About the position

If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Payment Solutions Manager is responsible for leading the organization’s back-office Payment Solutions operations team. This team supports the day-to-day operations of the credit union’s enterprise payments platform which enables members to pay SECU obligations with ACH drafts, debit cards, or alternative payment methods. Operations support includes employee and member payment inquiries and research, payment settlement and reconciliation, and exception resolution. In this role, the manager will serve as the primary contact for the Payment Solutions department both within SECU and for external partners such as vendors and industry groups.

Responsibilities

  • Lead a team of payment analyst/specialist documenting procedures and providing training, coaching, and performance management
  • Manage daily operations to include exceptions resolution, settlement and chargeback/return account reconciliation, and system access management.
  • Provide first level support to Branch, Member Services Support, and Members and escalate to vendor when applicable
  • Partner with key stakeholders in identifying new use cases, capturing business requirements, assist with project development and execution, and production implementation and validation
  • Stay abreast of industry trends, best practices, compliance/rules updates, risk management, and represent SECU in vendor and industry groups.

Requirements

  • Associate’s degree in accounting, business, finance or related field (or additional five years relevant payments industry experience in lieu of degree)
  • Three years of payments experience
  • Proficiency in Microsoft Office applications
  • Working knowledge of Debit Card, Nacha, Reg E/EFTA regulations

Nice-to-haves

  • Bachelor’s degree in accounting, business, finance or related field
  • Experience with money movement processes, data, settlement, and rails
  • Management experience
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...