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Patient Financial Advocate - Remote

February 19, 2026

Thank you for considering a career at Roper St. Francis Healthcare!Scheduled Weekly Hours:40Work Shift:Days/Afternoons (United States of America)HOURS: 8:00am - 5:00pm, Monday - Friday*Billing and Oncology experience a plus. Familiarity with reading Explanation of Benefits. Good customer service experience and experience working with drug companies and charitable foundations preferred.*Job Summary:The Patient Financial Advocate (PFA) serves as a key member of the Roper Saint Francis Cancer Center and serves as a conduit between patients and health care providers as they directly assist with the coordination of necessary services and connection to resources, including financial, both within and outside of the Roper Saint Francis Healthcare system. The PFA provides assistance in the identification and removal of any financial barriers to treatment. This position is responsible for independently determining the acquisition cost / reimbursement ratio of requested therapy to ensure fiscal responsibilities and requirements of the infusion center are met. The PFA utilizes independent judgement in reviewing and validating supporting documentation to ensure medical necessity of requested therapy is met, and collaborates with referring practices to correct deficiencies. If unable to approve requested therapy due to the lack of supporting documentation, collaborates with the Medical Director for final determination and communication to requesting provider. The PFA is responsible for addressing and resolving billing, coding and/or reimbursement issues with Patient Financial Services and Reimbursement Services.Minimum Qualifications:Education: High school diploma or equivalent (GED).Experience: At least 3 years of experience in healthcare billing, coding, or insurance required. Work experience involving CPT coding and ICD-10 coding is highly preferred. Experience dealing with prior authorization and the review process of insurance company highly preferred.Licensure/Certification: N/APrimary Source Verification (if applicable): N/AKnowledge/Skills: Must Have knowledge of policies, procedures and guidelines of National, State and Local agencies providing financial sponsorship to patients including but not limited to commercial and governmental payors, National grant funding programs and pharmaceutical medication programs. Efficient data entry skills including ability to use spreadsheets, excellent organizational skills and the ability to effectively handle multiple priorities and deadlines, strong math skills, excellent verbal/written communication and interpersonal skills to effectively deal with customers and staff; ability to diplomatically and respectfully deal with customers both in person.Other: Ability to maintain the confidentiality of sensitive information.Contacts: Frequent personal contact with patients and their families, Patient Financial Services, Reimbursement Services, teammates, physicians and insurance companies.Work Demands/Environment:May require long periods of sitting or standing, some stooping, bending and stretching. Hearing must be in range of phones. Intermittent standing. Intermittent walking. Intermittent sitting. May require lifting or moving items up to 50 lbs. Intermittent lifting/moving patients. Intermittent use of finger/hand dexterity. Frequent reaching with hands/arms. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal medical office environment. Ability to read and comprehend. Work may be interrupted frequently and potential for extended hours and a variable schedule.Roper St. Francis Healthcare is an equal opportunity employer. As a <a href="https://careers.rsfh.com/us/en/life-at-roper-st-francis-healthcare?utm_source=job_description" target="_blank" rel="noopener noreferrer">Roper St. Francis Healthcare</a> teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.What we offer<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li><li>Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts</li><li>Paid time off, parental and FMLA leave, and short- and long-term disability</li><li>Tuition assistance, professional development and continuing education support</li></ul>Benefits may vary based on the market and employment status.Department:RSF Oncology - WA - RSFH Oncology - Dept of BSSFIt is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at <a href="mailto:recruitment@RSFH.com" target="_blank" rel="noopener noreferrer">recruitment@RSFH.com</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...