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Patient Contact Center Representative

February 14, 2026

About the position

A Patient Center Representative (PCCR) is the customer service liaison to each of our practices. The PCCR interacts with each patient with courtesy and respect using exceptionalmunication skills. The purpose of this position is to provide our patients with a seamless experience while following all UHS Policies regarding registration, scheduling, insurance verification and billing. At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're to help you thrive in work and life. A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunkortreat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. WellBeing & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your longterm wellness with a 403(b) retirement plan andpany match, flexible spending accounts, access to financial advisors, and up to \$400/year in wellness rewards. When life gets tough, we're with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wver your passion leads. We also continuously reviewpensation to ensure marketpetitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy fourseason recreation, affordable living, toprated schools, minor league sports, craft brews, a closeknitmunity, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. About United Health Services United Health Services (UHS) is a locally owned, notforprofit healthcare system in New York's Southern Tierprising four hospitals, longterm care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for twothirds of the region's population, produces \$1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a d purpose: to improve the health and wellbeing of themunities we serve. Every employee plays a meaningful role in fulfilling our mission—we'd love for you to consider joining us! United Health Services is an Equal Opportunity Employer. United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates,

Requirements

High School Diploma or equivalent

Nice-to-haves

Previous medical, administrative, call center and customer service experience
Proficient PC skills
Kledge of Medical Terminology

Benefits

medical
dental
vision coverage
discounted childcare through Bright Horizons
pet insurance
legal services
identity theft protection
PTO
403(b) retirement plan
pany match
flexible spending accounts
access to financial advisors
wellness rewards
24/7 EAP counseling
virtual mental health support
food pantry
PTO donation program
professional attire through the Classy Closet
tuition reimbursement
clinical ladders
internal mobility

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...