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Patient Access Opportunities

February 24, 2026

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Start a new career at The Ohio State University Wexner Medical Center as a Registration or Scheduling Coordinator!

The Ohio State University Wexner Medical Center is committed to delivering quality patient care. We are a team that is leading the way in medical innovation, and we need passionate people like you to join us.

Registration & Scheduling Coordinator's at the Wexner Medical Center are experts in product, process, or service line areas such as:

Physician appointment scheduling
OR/admission
Full-service scheduling; pre-registration and registration
Insurance verification
Patient liability determination and communication

This position is responsible for providing consumers such as clinical staff and patients, with accurate, up-to-date information regarding products, services, and general procedures. Scheduling & Registration Coordinators will also be responsible for:

Scheduling return appointments and/or other appointments as assigned.
Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
Providing support to physicians and consumers by coordinating their requests.
Solving routine and complex customer problems and will be able to instruct them on where to address specific questions.
Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.

We ask that our Scheduling & Registration Coordinators always contribute a positive first impression to each patient and family care member that walks through the door. To excel in this position, we ask that you be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Required Qualifications

We aim to continue the high-quality work that we pride ourselves on and ask that anyone interested in this position have a High School Diploma or GED. PC knowledge and interpersonal, verbal, and written communication is recommended as well as a minimum of six months of experience in customer service or a healthcare environment. Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement experience is preferred.

Additionally, we ask you to have the following:

Ability to work in multiple systems for assigned tasks, management and reporting.
Strong problem-solving and presentation skills.
High level of customer service skills.
Able to prioritize and coordinate multiple tasks in a lively environment.

Multiple positions available across the Wexner Medical Center:

James Cancer Hospital / Brain & Spine Hospital -460 W 10th Ave / 300 W 10th Ave
University Hospital - 410 W 10th Ave
University Hospital at East & CarePoint East -1492 E. Broad Street & 543 Taylor Avenue
2001 Polaris Parkway
Mill Run -3651 Ridge Mill Drive, Hilliard
Stefanie Spielman Comprehensive Breast Center -1145 Olentangy River Road
Martha Morehouse - 2050 Kenny Road
Shared Services -660 Ackerman Rd
Ambulatory/ Family Med Locations (Worthington, Upper Arlington, Dublin, New Albany, Gahanna, Westerville, Lewis Center, West Campus)

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...