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Optical Sales Associate

March 7, 2026

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in West Bend, WI. On the job training provided, no experience necessary. POSITION SUMMARY: Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory. Taking Care of our teams who take Care of our Patients • Competitive Wages & Incentives • 401K with Match • Vacation Pay/Personal Day • Volunteer Time Off • Sick Pay • Health & Wellbeing Benefits • Voluntary/Cafeteria Offerings • Employee Assistance Program • On the Job Training & Certification • Teammate Recognition Program DUTIES AND RESPONSIBILITIES: CUSTOMER SERVICE • Provide excellent customer and patient service according to company and Optical Center standards • Analyze patient eyewear needs • Recommend specific lenses, lens coatings and frames to satisfy patient needs • Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions • Order and dispense eyewear accurately and professionally • Assist patients with proper frame repairs and adjustments • Show patients how to insert, remove and care for their contact lenses • Assist Optometrist with case histories and screenings BUSINESS AND OPERATIONAL STANDARDS • Maintain a complete knowledge of third-party plans and claims • Explain promotions and special lens offerings to patients and customers • Balance accounts • Prepare work orders containing specific instructions for Optical Lab • Process medical billing information • Ensure proper merchandising of frame inventory MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • High School Graduate or equivalent • Maintain license as required by state • To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules • Previous experience in an office and/or optical dispensing is preferred • Able to handle multiple customer interactions/phone calls at a time • Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to read and write at a high school graduate level • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Ability to lift 10 to 20 pounds • Ability to see (Near, Distance, Color, and Depth Perception) • Manual and finger dexterity, as well as hand/arm steadiness • Ability to grip and hold items • Good eye and hand coordination • Able to operate a cash register, various optical equipment and tools • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...