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Operations Excellence Manager - Charlotte, Raleigh, Asheville, Richmond

February 19, 2026

This a Full Remote job, the offer is available from: North Carolina (USA)

The Fresh Market & You::

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

Team member discount up to 40%
Health, Dental & Vision insurance available for individual, spouse, partner, and family.
Personal time off and additional time off purchase plans available!
401K contribution and match for part-time and full-time team members.
And much more!

About the Position::

The Fresh Market currently has an opening for an Operations Excellence Manager in our Store Support Center (099). The Operations Excellence Manager will be responsible for the protection of company assets, reducing shrink and increasing profitability within an assigned geographic area. This position will prevent and detect retail losses by training, implementing and monitoring processes and programs, conducting investigations of theft, fraud and misappropriation and monitoring compliance to programs and processes designed to increase sales and reduce operational shrink.

What You'll Do::

Conduct professional investigations of theft, shrink/loss, or violations of law or company policies and conduct subsequent interviews that may result in employment terminations or criminal charges.
Analyzes data reporting such as exception reporting, point of sale, inventory systems, loss of cash, equipment or company asset to identify and ultimately resolve shrink related and/or fraudulent or criminal activity.
Respond to, investigate and resolve acts of criminal violence in stores such as breaking and entering, robbery, assault, etc.
Conduct quality on-site visits to ensure that department standards and processes are in place and consistently executed to deliver expected financial results. This includes CGO ordering, Periscope production, 5S organization, Instakey, Sonitrol, CCTV and Cash Office procedures.
Helps to develop and implement shrink reduction strategies, zone action plans and training initiatives for assigned geographical area.
Work closely with Field Operations and the Store Support Center as a partner to improve shrink results, cash shortages and other areas of loss that effect the company’s profitability.
Conduct store audits to ensure compliance to established policies and guidelines making recommendations to store operations and corporate leadership.
Coordinate retail processes and initiatives that affect merchandising, backroom conditions, cooler/freezer conditions, product handling, ordering, production, and other loss related activities.
Develop and implement shrink reduction strategies, action plans and training initiatives for assigned geographical area. Act as a subject matter expert in merchandising standards, flow and planograms. Provide expertise to stores in regards to range, space and merchandising to control loss and shrink.

Qualifications::

At a minimum, what you’ll need:

Bachelor’s Degree and/or equivalent work experience and progression.
5 years multi-unit operations or retail loss prevention experience.
Operations experience and success in sales growth and shrink reduction.
Proven track record with conducting and resolving internal and external investigations.
Excellent oral & written communication.
Excellent interpersonal, communication and leadership skills with the ability to lead through influence.
Strong analytical skills and financial acumen sufficient to interpret operating statements and other financial data.
Ability to travel daily within assigned territory to include over nights and occasional weekends.

Preferred qualifications:

Advanced Wicklander and Zulwaski interview training.

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

We are proud to be an Equal Opportunity Employer::

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

#LI-CL1 #LI-REMOTE

This offer from "The Fresh Market" has been enriched by Jobgether.com and got a 78% flex score.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...