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Old Saybrook - Public Safety Dispatcher

February 25, 2026

Public Safety Dispatcher - Full Time

Thank you for your interest in the position of Public Safety Dispatcher with the Old Saybrook Department of Police Services. Members of our Department’s Emergency Communications Division perform critical, diverse emergency and administrative functions on a daily basis and are a vital part of Old Saybrook’s public safety team.

This selection process will include a detailed review of your application packet, written, psychomotor, and oral examinations, as well as a complete background investigation and medical examination. It is our intent to complete the selection process at a rapid pace.

Successful candidates will be required to obtain and maintain various state and national emergency communications certifications as well as pass a comprehensive in-house training program.

Apply online now!

Following review of your application, you will contacted when the written exam has been scheduled.

Failure to follow directions and to submit the required information will disqualify you from this hiring process.

JOB DESCRIPTION

Persons filling this position shall work for the Emergency Communications Division and shall be considered a Support Operations Employee of the Old Saybrook Department of Police Services. General duties include; receiving and transmitting emergency and administrative information for Public Safety and Municipal Agencies/Departments using all communication tools and technologies. Maintaining two-way radio contact with dispatched public safety personnel and the creating and keeping of accurate records. Dispatches, monitors, and interacts with police, fire and medical calls in progress, and relays information to the public and members of the public safety community as required. Uses computers to input, retrieve and transmit information from State Motor Vehicle, National Crime Information System and other information sharing networks. Has high interaction with the general public through greeting them in person and receiving and managing emergency and non-emergency telephone calls and provides appropriate services and assistance as necessary. Responsible for other duties as assigned.

MINIMUM QUALIFICATIONS

Over 18 years of Age
High School Diploma or GED
Proficient with using computers including Microsoft Office and Windows based programs
Ability to take and follow orders
Skilled in typing and taking hand and typewritten notes
Strong oral and written communication skills
Ability to multitask and work under extreme pressure in a fast paced environment
Excellent vision (after correction) and hearing

SPECIAL QUALIFICATIONS

The ability to obtain and maintain various State and National Emergency Communication Certifications, to include;

National Incident Management System
State of Connecticut Telecommunicator
E-911
Emergency Medical, Police and Fire Dispatching
NCIC/COLLECT

Must be of good moral character and successfully complete the Department's testing process, which includes a written, psychomotor, and oral examinations, as well as a complete background investigation and medical screening.

The Old Saybrook Department of Police Services is an Equal Opportunity Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...