Special Instructions to Applicants:

All interested applicants should attach a resume and cover letter in the Supporting Documents section of the application, preferably in a PDF format, to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system, which supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lectures series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for the best quality of life and the best value among private universities.

Rice is also a wonderful place to work. Rice faculty, staff, and students share values essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice’s culture. They come through in how we treat each other and welcome our visitors. These values can be recalled simply by our name — RICE — Responsibility, Integrity, Community, and Excellence.

Position Summary:

The Medical Office Support Specialist supports the delivery of high-quality, student-centered healthcare at Student Health Services. This role assists providers and nursing staff with clinical and administrative duties, ensuring efficient clinic operations and a positive experience for undergraduate and graduate students. The Medical Office Support Specialist plays a key role in promoting a welcoming, respectful, and confidential healthcare environment. This position is responsible for assisting healthcare providers with patient examinations and procedures while simultaneously managing front-desk operations.

Ideal Candidate Statement:

The ideal candidate is a proactive team player who creates a welcoming, respectful, and confidential environment for undergraduate and graduate students. This candidate demonstrates the ability to balance direct clinical assistance with administrative and support operations.

Workplace Requirements:

This position is full-time, exclusively on-site, requiring all duties to be performed in person at Rice University. Per Rice policy 440 , work arrangements may be subject to change.

Hiring Range: $53,000 - $56,000 annually, contingent upon qualifications and experience
*Exempt (salaried) positions under FLSA are not eligible for overtime.

Minimum Requirements:

• Bachelor’s degree
  
  • In lieu of the education requirement, additional related experience above and beyond what is required may be substituted on an equivalent year-for-year basis
    
    
• 2+ years of experience in medical office administration
  
  • In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis
    
    

• Ability to multitask in a fast-paced clinical environment
  
  
• Advanced computer skills, including experience with Microsoft Office Suite and the ability to learn new systems
  
  
• Advanced customer service and interpersonal skills
  
  
• Strong attention to detail and organizational skills
  
  
• Understanding of financial transactions
  
  
• Strong written and verbal communication skills
  
  
• Professional, compassionate, and team-oriented approach
  
  

• Completion of an accredited Medical Assistant Program or Licensed Vocational Nurse Program with a certificate/license
  
  
• Basic Life Support (BLS/CPR) certification
  
  
• Experience in an outpatient or primary care setting
  
  
• Experience working with adolescents or college-aged populations
  
  
• Familiarity with electronic health records
  
  

• Administers support for Student Health Services in patient boarding and assists providers during examinations and procedures as appropriate
  
  
• Collaborates with others to help resolve clinic issues and concerns, interprets policies, and mediates complex and sensitive issues to appropriate resources
  
  
• Performs basic clinical tasks within the scope of practice (e.g., specimen collection, EKGs, injections, wound care, point-of-care testing)
  
  
• Supports front-desk operations by scheduling appointments, fielding incoming calls, and resolving patient inquiries regarding services and procedures, including managing communication via fax and email
  
  
• Examines Student Health Services patient data to identify trends and support future planning
  
  
• Maintains accurate and timely documentation in the electronic health record (EHR), including placing or removing holds on student accounts and reviewing health data forms
  
  
• Prepares patients for provider evaluation by obtaining and recording accurate vital signs, medical history, and detailed chief complaints
  
  
• Provides patient education as directed by providers and responds to patient questions and concerns, referring clinical issues to appropriate staff
  
  
• Maintains knowledge of Student Health Services, campus, and community resources to help students navigate support
  
  
• Assists with the organization, restocking, and inventory tracking of exam rooms and administrative areas
  
  
• Assists in financial processes, including processing expenses, procurement, and budget management
  
  
• Provides support for patient billing processes and answers basic insurance questions
  
  
• Performs all other duties as assigned
  
  

• Ensures proper handling, labeling, and storage of medical specimens
  
  
• Follows infection control, safety, and quality assurance protocols
  
  
• Adheres to HIPAA, OSHA, and university policies and procedures
  
  
• Participates in staff meetings, training, and quality improvement activities
  
  
• Supports the coordination of clinic equipment repairs and needs
  
  
• Assists with event development and planning, including training and engagement
  
  
• Assists with preparing for large capital improvement projects
  
  
• Provides feedback for policies regarding the management of general operations