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Medical Call Center Representative-REMOTE (Armenian/English OR Russian/English)

February 19, 2026

Patient Services Representative Remote (Speaks Armenian/English OR Russian/English)

100% Remote Patient Services Representative jobs at American Health Connection (AHC). Armenian/English or Russian/English speaking skills highly required. The Patient Services Representatives (PSR) are regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts! This is a remote job, but you’ll still be an active, visible part of the team. You may be randomly on a camera snapshot, no recording, during your work shift, just like being visible in the office (but with better coffee and comfier clothes). For more information, visit our website at Come join our team!

FULL-TIME DAY SHIFTS AVAILABLE:
Monday – Friday and must be available for rotating 4th weekends.
Hourly Rate Starts At $17.00
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three. This role will require random live, on-camera snapshots during scheduled work hours for medical records security and compliance purposes, meeting applicable employment laws and regulations. No recording!
· We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift. · Two years medical office experience.
· Must have 2 years recent medical office experience. Electronic medical record system (EMR/EHR) experience.
· Bilingual - must speak either English/Armenian OR English/Russian fluently.
· Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
· Must have a sense of urgency in assisting patients.
· We require a private, noise-free, HIPAA-compliant space at home.
· High school diploma or equivalent.
· Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.

COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before the start date. Do not purchase equipment until you receive a written offer letter.
**Computer Requirements: MUST BE A DESKTOP COMPUTER
Must be in a static location or address; devices such as laptops and Chromebooks are not acceptable due to security concerns
Computer Type: Mini, Full Tower, All-in-One
Operating System: Windows 11; Mac OSX Monterey or newer
Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)
Memory (RAM): 8GB or higher
**Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
Input Device: A proper non-mechanical USB wired keyboard and mouse are required
**Internet Requirements: Cable or Satellite Only – Wifi/cellular hotspots not acceptable.
Internet Provider Type: Cable Internet or Starlink Satellite connection
Computer Internet Connection: Wired Ethernet connection
Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
Consistent and reliable internet service is required
**Webcam Requirements: A functional built‐in or external webcam is required
**Cellular Phone: A cellular phone is required for software two‐factor authentication.

Must reside in the continental United States of America.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?
A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
Are you bilingual? Other than English, which languages do you speak?
List Electronic Medical Records software you have experience using.
List the medical specialties you have experience in (Primary Care, Urology, etc)
When was the last time (month and year) you scheduled patient medical appointments?

Education:

High school or equivalent (Required)

Experience:

Medical office: 2 years (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...