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Medical Assistant/Associate (CMC) Brighton Center for Specialty Care (Internal Applicants Only)

February 14, 2026

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Who We Are The Brighton Center for Specialty Care is one of the newer University of Michigan Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The new 2-story facility is located at 7500 Challis in Brighton, MI. We are actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of crafting the ideal experience for our patients, families and employees. You will play an integral role within our institution and are important to delivering the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don't hesitate - join our team today and help us provide remarkable assistance to our patients in the Brighton area. <ul><li>Excellent medical, dental and vision coverage.</li><li>Generous Paid Time Off (PTO) Program.</li><li>2:1 Match on retirement savings</li><li>Growth opportunities to higher seniority positions.</li><li>Management that provides quality training and direction.</li><li>Direct communication and partnership with Nurse Practitioners and Physicians.</li><li>Potential exposure to many Specialty Care Departments. </li></ul>Responsibilities* Function as part of a team to manage patient flow in a fast paced, outpatient clinic setting. Duties included but are not limited to the following: taking vitals, accurately updating medications and other information in the electronic medical record, prepping patient and physicians for procedures, and maintaining clinic flow. <ul><li>Functions to support the providers and patients for all clinic visits within the Comprehensive Musculoskeletal Center which include Back & Pain, Neurology Pain, NeuroSport, Neurosurgery, Orthopaedic Surgery- Adult and Pediatric, PM&R ? Adult and Pediatric, Rheumatology</li><li>Provide direct patient care including intake, suture removal, wound care, casting and bracing as directed by providers</li><li>Set up and assist in complex procedures, requiring knowledge of complex and varied equipment including procedures such as injection, reduction, pin removals, hand procedure, Ultrasound, Tenex</li><li>Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and nurses</li><li>Coordinates clinical services provided to patients, radiology imaging and tests, blood draws and lab routing of lab specimens</li><li>Provider support for provider video visits, which includes, reminder calls, portal assistance, intake, obtaining medical records and imaging needed for provider</li><li>Assistance and back up to PSA Nurse assist's in basket for messages from patients through the portal, providers, nurses, and MAs.</li><li>Assist providers with patient letter and form completion</li><li>Maintaining, ordering, and stocking supplies for exam rooms</li><li>Ensuring appropriate infection control protocol is followed</li><li>Properly managing equipment to ensure it is well-maintained and ready-for-use</li><li>Problem-solve issues related to the retrieval of medical information</li><li>Other duties as assigned </li></ul>Required Qualifications* <ul><li>High school diploma or GED.</li><li>Knowledge of basic medical terminology. </li><li>Moderate standing/walking, as well as, lifting, positioning, pushing, and/or transferring patients. </li></ul>Associate Level: <ul><li>1-3 years of experience </li></ul>Assistant Level <ul><li>0-1 years of experience</li><li>Some office experience </li></ul>Desired Qualifications* <ul><li>Certification as a Medical Assistant.</li><li>Experience working within a large, complex health care setting. </li><li>Familiarity with UMHS electronic medical record systems.</li><li>Knowledge of University policies and procedures.</li><li>Exceptional interpersonal skills and ability to work well within a team setting</li><li>Communicates effectively</li><li>Demonstrates active listening, written, verbal and information technology skills</li><li>Excellent attendance history </li></ul>Work Schedule The facility is open 7:00 AM - 7:00 PM Monday through Friday, and 8:00 AM - 4:00 PM on Saturday. We are flexible in scheduling, and request that you are also flexible in working various shifts. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Underfill Statement This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. Additional Information This posting is currently open only to internal candidates. External candidates may apply at Job IDs 258780, 258781, or 258782. You will be trained on site by one of our tenured Medical Assistants. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Application Deadline Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an equal employment opportunity employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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