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Marketplace Senior Leader - Michigan

February 23, 2026

The Marketplace Senior Leader is the strategic leader for the entire omnichannel customer experience across a Marketplace. This role is accountable for all micro markets within a mid-volume marketplace including consultation and design business. Based on what we know about our customers, the Marketplace Senior Leader will determine what combination of touchpoints best meet their needs and build strategies to support these needs. This role empowers teams within the marketplace to create world-class, seamless, and unique experiences. They provide leadership, coaching, and development to 11 – 20 direct reports to ensure execution of strategy, performance, diversity, inclusion, and belonging.

At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member is empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Drives a positive experience by building and maintaining a team of leaders who are obsessed with the customer and employee experience.
Builds a marketplace culture in which each employee feels connected to and understands the company mission, vision, values and strategy.
Inspires and motivates teams to create customer obsession by leveraging our unique combination of tech expertise and human touch to meet our customers' everyday needs in a seamless way, regardless of where they initially engage with Best Buy.
Leads, manages, and deploys an omni-channel workforce across a marketplace.
Builds marketplace strategies and communicates their vision to direct reports in an actionable and digestible way.
Applies marketplace insights to meet the local needs of the customers and employees.
Identifies opportunities and trends, using them to provide differentiated solutions.

Basic Qualifications

5 years of management/supervisory experience in business, military, or related fields
5 years of experience with responsibility for financial results including sales, margin, and profitability
3 years of multi-unit management experience

Preferred Qualifications

5 years of retail management experience in customer service, sales, or related fields
Prior experience in new business development and driving local market strategies

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...