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Manager Ticketing

February 14, 2026

About the position

The Manager, MSG Live will assist the Booking department with tasks that are integral to the day-to-day operation of the department. This will include but is not limited to on-sale calendar maintenance, acting as primary ticketing contact for all events, creating and managing scaling and show builds for all events, managing artist / promoter and venue holds, processing and managing house seats, and acting as primary point of contact for Ticketmaster on all day to day ticketing related issues for the department. This position will assist in working with existing clients and seeking new business opportunities. Role includes the negotiation of contracts and financial terms as well as oversight over all aspects of event implementation to ensure client satisfaction and retention. This position will assist in department reporting, data analysis and special projects.

Responsibilities

Act as primary ticketing contact for all events
Create and manage scaling and all show builds for all events
Manage and process all tickets for artist / promoter and venue holds
Act as primary point of contact for Ticketmaster for all ticketing related issues for the department
Mentor team members and serve as point of escalation within the department
Respond to, track, and assess the viability of booking inquiries for opportunities for The MSG Arena, The Theater at MSG, Radio City Music Hall, The Beacon Theatre and The Chicago Theatre
Maintain existing business and develop new business
Oversee, supervise and execute the implementation of all secured event needs to ensure client satisfaction and retention
On site management at venue day of event, as needed
Supervision of three Coordinator roles

Requirements

Strong experience in the live entertainment industry (5 years + preferred)
Proficient in Ticketmaster
Experience in budgeting
Knowledge of venue booking procedures
Excellent communication skills
Excellent project management skills
Flexibility - ability to multitask, interact with diverse entities
Teamwork - ability to work across various departments
Excellent organizational skills
Excellent self-motivational skills
Ability to work in a fast-paced environment
Ability to oversee events and interact with diverse and disparate personalities
Ability to establish working relationships with people at all levels
Ability to identify problems and seek solutions
Knowledge of Microsoft Outlook, Word, PowerPoint and Excel

Benefits

Growth and longevity for employees are top priorities
Robust set of tools and resources to help employees understand their interests and purpose
Opportunities to harness talents and obtain skills for career advancement

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...