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Manager, Digital Implementation Support

February 19, 2026

We are hiring in our Global Services Organization! If you have proven success developing a technical team within the service operations field, passionate about making a difference in everyone's lives, find out more about the opportunity below. The Manager, Digital Implementation Support leads a team of Digital Project Engineers responsible for the successful implementation of Hologic’s connected medical devices and software. This role is accountable for team performance, resource allocation, coaching, and development, while ensuring the highest standards of customer success and technical excellence. To accomplish these goals, this role partners closely with customers, and collaborates with internal Technical Sales Support, Project Management, Technical Support, Field Service, R&D, and Quality teams. This is a managerial position based anywhere in the US, with up to 20% of travels including flights and overnight stays. Core Responsibilities <ul> <li>Lead, coach, and develop a team of Digital Project Engineers to deliver successful connectivity and interoperability projects for healthcare information systems.</li> <li>Oversee resource allocation, project assignments, and workload balancing to optimize team effectiveness and meet business objectives.</li> <li>Ensure quality, consistency, and customer satisfaction across all digital implementation support activities, including product installations, upgrades, and post-implementation change projects.</li> <li>Foster cross-functional collaboration with internal stakeholders, including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality.</li> <li>Support continuous improvement initiatives by identifying and prioritizing opportunities for process and product enhancements.</li> <li>Ensure adherence to the Quality Policy and all Quality System procedures and guidelines.</li> <li>Partner with cross-functional teams to provide service requirements for product development to advance remote implementation and service capabilities.</li> <li>Partners with Service, R&D, Global Operations, Marketing and Sales to drive integrated solutions through Hologic’s SureCare brand contract coverage.</li> <li>Facilitate ongoing skills development for team members, promoting best practices and technical growth.</li> <li>Manage staffing coverage to support flexible customer and company operating hours.</li> <li>May occasionally travel to support team and customer needs.</li> </ul> Skills, Knowledge, Abilities <ul> <li>Demonstrated leadership experience, including coaching, mentoring, and developing technical teams.</li> <li>Familiarity with Information Systems fundamental technologies (e.g., TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services) and common HIS protocols (DICOM, CPT Code configurations, PACS, HL7 and MWL configurations).</li> <li>Experience with remote software installation, configuration, and device management solutions.</li> <li>Strong desire to motivate team members and evaluate performance, including leading through change while fostering high levels of engagement. </li> <li>Ability to identify opportunities and implement solutions to optimize or transform service processes to meet evolving organizational needs.</li> <li>Excellent communication skills, with the ability to simplify and communicate complex technical topics to non-technical stakeholders, including customers and team members. </li> </ul> Qualifications <ul> <li>A four-year degree in a related technical discipline is preferred.</li> <li>Minimum 5 years of experience in Service or Operations Engineering, with proven responsibility for leading and managing direct reports</li> <li>An equivalent blend of education and experience is acceptable.</li> </ul> So why join Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you. If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you! The annualized base salary range for this role is $122,000 to $203,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Agency And Third Party Recruiter Notice Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans. #LI-RF1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...