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Lubbock 1 Bakery - Food Service Rep - Part-Time

February 18, 2026

Responsibilities H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do You Have a HEART FOR PEOPLE... commitment to work hard to make sure People come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing? We Are Looking For <ul><li> a high school diploma</li><li> communication and interpersonal skills; ability to work in a fast-paced environment </li></ul>What is the work? Customer Service <ul><li> Provides superior customer service</li><li> Takes orders from customers by telephone or in person</li><li> Answers customer questions regarding products; assists them with selections </li></ul>Food Service / Production <ul><li> Prepares, packages, and merchandises fresh product effectively</li><li> Slices, packages, labels, rotates, and culls products for poor quality</li><li> Assists in technical areas as needed (e.g., basic set-up and clean-up processes) </li></ul>Sales <ul><li> Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales </li></ul>Food Safety <ul><li> Cleans and sanitizes display cases</li><li> Operates / maintains equipment properly</li><li> Complies with H-E-B food safety and sanitation standards</li><li> Complies with department / Store operating procedures </li></ul>Bakery Additional Department-Specific Responsibilities: <ul><li> Records production and shrink to aid in production planning</li><li> Assists in technical areas as needed (e.g., baking, frying, and decorating)</li><li> Culls bakery products for poor quality, expiration dates </li></ul>Deli <ul><li> Takes care of service counter Customers</li><li> Uses ordering system applications</li><li> Uses Fresh Production Planner</li><li> Performs inventory management processes (MSI, PAW) as required</li><li> If applicable, ensures catering orders are prepared and ready in time for Customer pickup</li><li> Performs all sanitation and maintenance tasks for Deli slicers </li></ul>Prepared Foods <ul><li> Serves / packages products at customer's request</li><li> Educates customers on preparation / reheating instructions of prepared foods</li><li> Prepackages condiments (sauces, dressings) for prepared food items</li><li> Cuts, slices, dices, chops, food in preparation for chef </li></ul>What is your background? <ul><li> Minimum age 18 (mandatory)</li><li> High school diploma, or equivalent</li><li> Completion of Company Orientation, and food safety and sanitation training upon hire </li></ul>Do you have what it takes to be a fit as an H-E-B Food Service Representative? <ul><li> Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)</li><li> Strong customer service skills</li><li> Communication and interpersonal skills</li><li> Reading and writing skills</li><li> Planning and organizing skills </li></ul>Can you... <ul><li> Function in a fast-paced, retail environment, in detailed and precise tasks</li><li> Work with Customers, staying attentive to their needs</li><li> Perform the following, based on your Department? </li></ul>Bakery <ul><li> Constantly* reach at waist, grasp</li><li> Frequently stand, walk, reach at shoulder, bend</li><li> Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction</li><li> Occasionally be exposed to wet, cold, hot conditions, loud noise</li><li> Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs** </li></ul>Deli <ul><li> Constantly* reach at waist, grasp</li><li> Frequently stand, walk, stoop</li><li> Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements</li><li> Occasionally be exposed to wet, cold, hot conditions, loud noise</li><li> Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**</li><li> While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day</li><li> It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. </li></ul>08-2021

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...