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IT Solutions Engineer / Analyst III / Senior (Enterprise Productivity)

February 16, 2026

<p>Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Summary</b></h2> </div><div><p><strong>IT Solutions Engineer / Analyst III / Senior </strong></p> <p> </p> <p>At APS, we’re modernizing our technology platforms to power Arizona’s future. As an IT Solutions Engineer / Analyst III / Senior, you’ll play a critical role in ensuring reliable, secure, and high-performing systems that support our enterprise. This position bridges next-generation technologies such as cloud engineering and mobile applications with the proven expertise required to deliver mission-critical IT solutions.</p> <p> </p> <p><strong>What your day would be like:</strong></p> <p>You are responsible for:</p> <ul> <li><strong>Microsoft Exchange Administration</strong>: Oversee and optimize hybrid Exchange environments, ensuring seamless mail flow, certificate management, and security compliance.</li> <li><strong>System Performance & Reliability</strong>: Deliver and maintain both software and hardware product performance across enterprise applications.</li> <li><strong>Lifecycle Management</strong>: Drive products from design completion to production release, ensuring smooth transitions and minimal disruption.</li> <li><strong>Troubleshooting</strong>: Diagnose and resolve software, hardware, and system-level issues to maintain high availability.</li> <li><strong>Cloud & Mobile Integration</strong>: Support next-generation IT solutions that include cloud-based platforms and mobile technologies.</li> <li><strong>Collaboration & Security</strong>: Partner with IT and business teams to support secure, integrated, and scalable services across the enterprise.</li> </ul> <p> </p> <p><strong>Who we’re looking for</strong></p> <ul> <li><strong>Exchange Expertise</strong>: Strong background in Microsoft Exchange (on-prem and cloud) administration, PowerShell scripting, and integrations with enterprise-grade security and mail routing tools.</li> <li><strong>Technical Depth</strong>: Advanced understanding of IT architecture, system integration, and troubleshooting across multiple domains.</li> <li><strong>Problem Solver</strong>: Ability to respond quickly and effectively to complex issues in mission-critical environments.</li> <li><strong>Collaborator</strong>: Skilled communicator who can work across IT and business functions to deliver practical solutions.</li> <li><strong>Forward-Thinking Professional</strong>: Comfortable working with both legacy systems and emerging technologies, ensuring APS remains secure, efficient, and future-ready.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></h2> </div><div><p><strong>IT Solutions Engineer / Analyst III </strong></p> <ul> <li>Bachelors' degree in Information Technology or related field</li> <li><strong><em>PLUS</em></strong> five (5) years of prior relevant experience or equivalent combination of education and directly related experience.</li> <li>Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas</li> </ul> <p> </p> <p><strong>IT Solutions Engineer / Analyst Senior</strong></p> <ul> <li>Bachelors' degree in Information Technology or related field</li> <li><em><strong>PLUS</strong></em> seven (7) years of prior relevant experience or equivalent combination of education and directly related experience.</li> <li>Requires advanced in-depth level of technical knowledge within a job area and working knowledge of other technical areas<br><br><br><strong>Preferred Special Skills, Knowledge or Qualifications</strong><br><br></li> <li>Knowledge of multiple programming languages, database management systems and development platforms</li> <li>Skills in understanding and explaining highly technical issues and solutions in non-technical terms; working effectively in teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving advanced complex problems in own area of work</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Major Accountabilities</b></h2> </div><div><p>1) Designs, develops, troubleshoots, and debugs software programs for enhancements and new products and/or in support of design, infrastructure and technology platforms<br>2) Analyzes and assists with creating reusable and enterprise-level modules/applications<br>3) Conducts performance reviews and recommends improvements to existing codes<br>4) Reviews and recommends equipment, resources and software<br>5) Recommends changes in development, maintenance and system standards. <br>6) Trains users in conversion and implementation of system<br>7) Conduct integration system testing and evaluations<br>8) Leads the design, development and implementation of new solutions<br><br></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Export Compliance / EEO Statement</b></h2> </div><div><p>This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.<br><br>Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.<br><br>For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).Arizona Public Service is a smoke free workplace.</p></div></div></div><p><strong>Home Based</strong>: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis. </p> <p>*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). </p> <p>*Working from a home office requires adequate technology and an appropriate ergonomic set up. </p> <p>*Role types are subject to change based on business need. </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...