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IT Help Desk Assistant

February 28, 2026

GrowthAssistant is looking for an IT Help Desk Assistant to support one of our clients in the healthcare industry. In this role, you’ll be the first line of support for resolving technical issues, ensuring smooth day-to-day operations for the client’s internal teams. Company Benefits:<ul style="margin-bottom:10px;color:#2b333a;font-family:OpenSans, Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;"><li>Work from home</li><li>PTO and Paid Holidays</li><li>Health insurance</li><li>Salary Range: PHP70-80K/month </li></ul><div>Core Tasks:<ul><li style="list-style-type:disc;">Field and resolve Level 1 support tickets via Zendesk and Slack help channels</li><li style="list-style-type:disc;">Troubleshoot common issues including password resets, multi-factor authentication (MFA) resets, and login/access errors</li><li style="list-style-type:disc;">Set up and manage user accounts and profiles, primarily for contractors, based on established onboarding guidelines</li><li style="list-style-type:disc;">Walk less technical users through account setup processes via Slack and Zendesk, and over Zoom when needed</li><li style="list-style-type:disc;">Execute provisioning and deprovisioning tasks for contractors using prebuilt scripts, automated workflows, or manual steps (e.g., deactivating users in systems)</li><li style="list-style-type:disc;">Support and collaborate with an internal IT team of three, sharing responsibility across the help desk</li><li style="list-style-type:disc;">Maintain and update internal documentation and standard operating procedures in Notion</li><li style="list-style-type:disc;">Monitor ticket queues in ZenDesk and help channels to ensure timely and consistent support</li><li style="list-style-type:disc;">Surface recurring issues or workflow friction points to suggest improvements </li></ul>Must-Have:<ul><li style="list-style-type:disc;">2+ years in a help desk, IT support, or technical customer service role</li><li style="list-style-type:disc;">Proficiency with workspace and support tools including: Okta(or similar tool), Google Workspace, Slack, Zoom, Zendesk, and Notion</li><li style="list-style-type:disc;">Comfortable with executing scripted or step-by-step provisioning/deprovisioning tasks</li><li style="list-style-type:disc;">Strong troubleshooting skills with the ability to communicate clearly and patiently—especially with less technical user</li><li style="list-style-type:disc;">Detail-oriented with a strong ability to follow and improve repeatable workflows</li><li style="list-style-type:disc;">Strong written and verbal English communication skills</li><li style="list-style-type:disc;">Availability to work 10:30am - 7:30pm EST </li></ul>Nice to Have:<ul><li style="list-style-type:disc;">Prior experience supporting remote contractors or non-technical users</li><li style="list-style-type:disc;">Certifications such as CompTIA A+, Google Workspace Admin, or Okta Certified Professional (not required, bonus)</li></ul></div> If you're customer service-oriented, tech-savvy, and excited about working in a dynamic environment, we’d love to meet you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...