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Intern, Reservations (Fall 2026)
How you'll help us Keep Climbing (overview & key responsibilities)
**Join Delta Air Lines as a Reservations Intern and helpshape the future of customer care.** You'll work on high-impact projects that
improve the servicing experiences for millions of customers while gaining
hands-on experience in data analytics, process improvement, product management,
or statistical modeling. While interning in Reservations you'll gain:
+ Real-world experience in a Fortune 100 company
+ Experience presenting to an executive audience
+ Mentorship and networking opportunities
What is Reservations:
As a department Reservations serves as the point of contact
for our customers before, during, and after travel. This internship is a back-office
role at our General Offices (GO), where you'll support our Customer Engagement
Centers by providing essential behind-the-scenes assistance that helps improve
the experience of both the Delta customer and the agents who serve them.
Job Summary:
The Reservations Intern serves as an internal consultant,
leading semester-long projects that support divisional strategies and goals.
These initiatives often involve cross-functional collaboration to identify
opportunities and recommend solutions that enhance both customer and employee
experiences. Interns apply strong critical thinking and interpersonal skills to
perform tasks such as:
+ Resolve product and project issues and risks
+ Perform extensive data analysis and collection
+ Identify process improvement opportunities
These large and complex projects may contain highly
confidential material and present moderate financial risk. The final project
deliverable is a capstone presentation given to division leaders highlighting
project lessons learned, impacts made, and recommendations going forward.
What you need to succeed (minimum qualifications)
+ Must be currently pursuing a bachelor's degree
+ Not enrolled in any classes (remote or on-campus) during the duration of the program
+ Must be able to work 16 consecutive weeks
+ Must be able to come into Corporate Headquarters in Atlanta 4 times a week
+ Must be able to commit to three rotations prior to finishing undergraduate degree (any combination of spring, summer, and fall)
+ A strong team player, detail oriented, and perform well under pressure
+ Conveys professional image to all levels of associates
+ Proficient in MS Office applications, including Excel, Outlook, PowerPoint
+ Must be willing to travel as required
+ Consistently prioritizes safety and security of self, others, and personal data.
+ Embraces diverse people, thinking, and styles.
+ Possesses a high school diploma, GED, or high school equivalency.
+ Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
+ Strong written and verbal communication skills highly preferred
+ Possess technical skills, with an emphasis on SQL and any programming language
+ Possess business skills such as business modeling, project management, or competitive analysis
+ Completion or pursuit of Database, Basic Programming, User Interface courses
+ Data visualization tool knowledge (Power BI, Tableau, etc.)
+ Experience with simulation, modeling and statistical analysis software
Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.
Benefits and Perks to Help You Keep Climbing
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here