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Inside Service Coordinator (USA)
- Issue service quotations to customers
- Track customer calibration frequency and outreach to customers past due
- Promote and quote service contracts
- Initiate e-mail campaigns promoting upgrades and services
- Coordinate service visits with customer and field service engineers
- Maintain customer databases
- High energy level with ability to take initiative.
- Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
- Ability to articulate clearly and timely with customers to provide world class service.
- Drive and collaboration experience to identity process improvement areas
- Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
- Good communication skills (verbal and written) and the ability to interact effectively in English.
- Follow set procedures but can identify when change is required
- College degree with internship experience or high school diploma and customer service experience in professional workplace
- Proven experience in high demand customer service.
- English: good communication skills, written and spoken.
- Able to lift 25lbs to assist with spares and service shipments
- Working with worldwide technology in the field of Optics and Optics Metrology
- Continuous training provided using world class manufacturing tools and equipment
- Fun, relaxed, supportive working environment
- International travel and local teamwork with international colleagues
- Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.
- We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.
- We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.
- Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf® PGI, Form Talysurf® i-Series, Surtronic®, LUPHOScan, Formalysurf® PGI Optics, Talyvel®, Autocollimators, Micro-Alignment Telescope and AMECare.
- Taylor Hobson is part of the Ultra Precision Technologies Division of AMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.
- Website:
Compensation
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
