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Inside Sales Payment Advisor - Business Banking Merchant Services - PST/MT/AZ time zones

March 9, 2026

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. The ideal candidate will have a proven track record in Merchant Services and Treasury Management sales. Will work with small business clients on Pacific/Mountain/AZ time zones. As a Virtual Payment Advisor (VPA), you’ll be part of a team of self-motivated, high achieving sales professionals. You will prospect and discuss Merchant Service and Treasury Management products with small businesses less than 1MM in annual revenue. The VPA works closely with branch managers and staff in assigned territories. VPA will be on and off camera throughout the day. Bilingual Spanish preferred but not required. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

Positions payment solutions inclusive of card processing and cash management solutions.
Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction.
Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction.
Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention.
Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients.
Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.
Effectively executes on contact management strategy by utilizing available tools and resources.
Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.
Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Associates

Nice-to-haves

Client Outreach
Content Development
Credit Products
Customer Engagement
Customer Loyalty
Customer Solutions
Identifying Sales Opportunities
Merchant Services
Sales
Small Businesses
Treasury Management

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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