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Inbound Customer Service Agent – Consumer Relations (Remote)

February 16, 2026

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.  Benefits & Perks:  Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment  401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities<h2></h2><h2>Position</h2>Inbound Customer Service Agent – Consumer Relations (Remote)<h2></h2><h2>Location</h2>USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD<h2>How You'll Create Possibilities</h2><div>As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!  </div><div><div><div><div><div><div><div><div><div><ul><li>We offer a base rate of $17.00/hour+ incentives based on your quality scores - paid weekly. </li><li>Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). </li><li>After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.  </li></ul>After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: <ul><li>Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.  </li><li>Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.  </li><li>Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.          </li><li>Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.  </li><li>Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.  </li><li>Complete consumer reviews for satisfaction before case closure. </li><li>Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies</li></ul></div></div></div></div></div></div></div></div></div><h2>What You'll Bring to Our Team</h2>Position Requirements<ul><li>High School Diploma or GED </li><li>Minimum of 1-year Call-Center experience </li><li>Minimum of 2-years Escalated Customer Service experience </li><li>Ability to communicate effectively in English is a requirement </li><li>Excellent written & verbal skills </li><li>Moderate to advanced computer skills; navigating multiple online applications  </li><li>Exceptional organizational skills; ability to effectively multi-task </li><li>Ability to handle high-volume calls while simultaneously handling multiple online applications </li><li>Previous experience working from home (preferred) </li></ul> Soft Skills  <ul><li>Passion for helping customers and problem-solving </li><li>Flexible with the ability to take direction from management yet work independently to achieve goals </li><li>Active listening skills and the ability to ask questions  </li><li>Conflict resolution skills; negotiation skills; and time management skills </li><li>Flexibility, being the ability to adapt to change. Critical thinking skills  </li><li>Desire to work in a team environment towards common goals </li><li>Ability to remain calm and show empathy while handling challenging customer concerns  </li></ul>Requirements for Remote Work Environment <ul><li>Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. </li><li>A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues </li><li>Internet Speed Requirements:  </li><li>Ping 50 Mbps or lower </li><li>Download 50 Mbps or higher </li><li>Upload 15 Mbps or higher </li></ul><h2>Our Culture</h2>Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.SIf you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...