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Inbound Banking Customer Service Advisor - Remote
On behalf of Nationwide, AMS are seeking for Inbound Banking Customer Service Advisors for a 12-month contract. We’re looking for Advisors to join our team. We're offering an £13.87 hourly rate, working between 8am - 8pm Monday to Sunday.
You’ll work 5 days out of 7, having 6 weeks’ notice of your shift pattern. Early 8-4, Mid 9-5/10-6, Late 11-7/12-8, the week you work late shifts you will be off that weekend. (Some weeks will have you six days working in to following week).
Job description - the role
What you’ll be doing
- Bring your enthusiasm for helping and we’ll give you full training before you take a single call. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.
- Handling a range of inbound calls, you’ll play a central role when it comes to supporting our members. We’re a building society not a bank, so our customers are members of our Society. Their needs are at the heart of everything we do.
- If you thrive on a challenge, we are the place for you! You will speak to upwards of 40 members a day.
- You could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each customer, and making sure they get the outcome that’s right for them.
Candidate Profile: Key accountabilities, skills & experience
About you
If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you. You’ll also be comfortable using a computer or laptop. You don’t need financial services experience, you’ll be fully trained. What’s important is that you want to get things right for our members and leave them smiling. And we’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members, and thrive in an inclusive environment.
We need you to:
- Be passionate about doing the right thing for our members
- Be comfortable using a desktop/laptop computer.
- Have access to a secure and reliable internet connection
- Enjoy working within a fast-paced environment
- Show excellent attention to detail and accuracy
- Be confident on the phone and able to build rapport with our members.
About the client
Why work at Nationwide?
We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life. That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
Next steps
Next steps:
If you’d like to apply, just click the ‘Apply now’ button.
All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
Job Reference: AMSCWS01116
