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IE - Helpdesk Support Role
IE - Helpdesk Support Role
Skills & Competencies
- Strong knowledge of Microsoft Office, Excel- able to provide Pivot Tables of Data analysis, PowerPoint, Prepare Presentation Slides from input from FM Managers, Word- Report Preparation and formatting.
- Experience in an admin support role, ideally in facilities or services admin role
- Good communicator, written and verbal skills
- Excellent telephone manner and interpersonal skills to support clients, suppliers and staff
- Embraces collaboration and adapts to change and fast-paced industry.
- Demonstrate an ability to multi-task and ability to solve problems
- This is a responsible and demanding position requiring excellent organisational skills and a solid ability to coordinate technical staff and contractors.
- Experience of working with CMMS / CAFM systems -preferrable
- Service coordination of multi-disciplined mobile staff and contractors over multiple sites.
- Flexible to support as business requires across all functions.
Key Responsibilities
- Familiar with ERP Finance Systems
- Raise Purchase Orders
- Excellent Telephone skills to proactively manage Supplier invoices and quotations to support client invoicing requirements
- Schedule planned works across all customer sites
- Respond to reactive requests from customers and schedule staff / contractors accordingly
- Advise customers of upcoming service works
- Compile service reports, upload to CMMS ( FM software ) and issue to customers
- Assist FM Operations to Monitor and manage contract performance against SLAs and KPIs
- Assist FM Operations to manage reactive works for multiple minor contracts
- Assist FM Operations to issue quotations for reactive / minor project works
- Sign off & approve supplier invoices for payment
- Assist FM Operations to manage client relationship contracts
- Interact with customers in a knowledgeable, confident, and professional manner
- Assist with mobilising new contracts and manage site set up
- Work within health and safety rules & guidelines, and quality control and environmental procedures
- Identify and implement innovations that will improve service delivery
- Work with and support FM Operation Managers
- Attend and contribute to weekly planning & Scheduling meeting as required
- Prepare and Provide quotations for works ,
- Mark up work orders using agreed Commercial rates
- Drive Suppliers to provide full back up of information for invoices, manage suppliers to meet standards .
- Sourcing & Requesting PO’s for completed works in a timely fashion
- Uploading POs to work orders
- Sending on FLEXÉIR & contractors PPM service reports
- Assisting FM in Approval of invoices from contractors on MCG and NetSuite
- Assisting FM invoicing
- Assisting FM in Providing customer progress reports, monthly written reports & attending monthly meetings & recording minutes
- Assisting FM in Assign & schedule works for techs on Planning Meetings
Job Types: Full-time, Permanent
Work Location: In person
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- On-site parking
- Sick pay
Work Location: In person
