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[Hiring] Telephonic Critical Support Nurse @The Cigna Group

February 19, 2026

The job profile for this position is Registered Nurse II, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.Telephonic Critical Support Nurse (RN)Remote, Work from Home, United StatesSchedule Information:<ul><li>Evening shifts available:<ul><li>Four 10-hour days (12:30pm to 11:00pm Central Time)</li><li>Three 12-hour days (10:30am to 11:00pm Central Time) plus an additional 4-hour shift on a fourth day</li></ul></li><li>Days off will vary week-to-week</li><li>Must be available to work occasional overnight shifts (1–2 weekdays per month, 2–4 weekends per year)</li><li>Evening and overnight shifts include a shift differential</li><li>All shifts include every third weekend and some holidays</li></ul>Position Overview: This role supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.Key Responsibilities:<ul><li>Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions.</li><li>Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.</li><li>Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.</li><li>Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.</li><li>Ensure timely provision of products and supplies.</li><li>Contact appropriate personnel as needed and document transactions in patients’ electronic charts.</li><li>Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information.</li><li>Identify trends and needs within the scope of customer/client contact.</li></ul>Qualifications:<ul><li>Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in all 50 states.</li><li>Valid RN license in state of primary residence.</li><li>Bachelor of Nursing degree (BSN) preferred.</li><li>Minimum of 5 years of relevant RN experience in critical care or home infusion. </li><li>Ability to work the shifts listed above.</li><li>Proficiency with Microsoft Office software (Word, Excel, PowerPoint).</li><li>Understanding of legal and regulatory issues.</li><li>Ability to compile data and statistics.</li><li>Strong customer service focus and ability to counsel patients.</li><li>Ability to develop and maintain a cross-section of networks.</li><li>Strong oral and written communication and organizational skills.</li></ul>About Accredo: Accredo, Evernorth Health Services' specialty pharmacy, serves patients with complex and chronic health conditions, including cancer, hepatitis C, HIV, bleeding disorders, and multiple sclerosis. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, <a target="_blank" href="https://jobs.thecignagroup.com/us/en/benefits">click here</a>. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this <a target="_blank" href="https://iris.cigna.com/career_benefits/empowered/career_opportunities">link</a>.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...