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[Hiring] Operations Management - Field Service Manager @Loomis Armored US, LLC. and Loomis International (CA)

February 23, 2026

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Field Service Manager role possesses transformational leadership ability, exceptional execution skills, innovative thinking, laser focus on delivering exceptional customer experience and consistently drives cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeding current levels of service/implementation business performance, and customer satisfaction.

Monitor, review and analyze district customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance.
Monitor, review and analyze district service/implementation business performance (districts, teams) to established goals and objectives. Provide input for adjustments and/or improvements and assure compliance.
Assure the achievement of the district service and professional service technical performance and quality goals.
Mentor and lead all direct reports to achieve optimal efficient performance.
Monitor, review and analyze capabilities of technicians within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior service and professional business performance.
Assure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the district.
Assure compliance to corporate policies and procedures regarding safety. Ensure safeguarding of proprietary and confidential information.
Responsible for compliance of policies and procedures that assure protection and control of all the corporate and customers owned assets within the region.
Responsible for expense control within the district to comply with targets and goals set within district budgets.
Assure optimum district profitability through review of district P&Ls.
Assure that district service and professional service business activities and processes are compliant with policies, procedures and standards where applicable.
Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all team member levels.
Embrace and encourage diversity in the workplace through conscious effort to hire, promote and train a diverse workforce.
Manage team member recognition: Ensure districts and customer engineers are recognized for outstanding contributions.
Ensure compliance and education of all Human Resource policies and state and Federal Labor Laws.
Ability to travel within the district up to 40% of the time.

Qualifications

5+ years of operations managerial experience.
Experience using MS Office suite, and service ticket tracking solutions.
Experience managing a remote workforce.
Four or more years of broad and proven accounting experience.
Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred.

Requirements

Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills.
Excellent customer communication skills.
Acute attention to detail.
Strong interpersonal skills.
Strong analytical and problem-solving skills.
Good planning and organizational skills to balance and prioritize work.
The individual should demonstrate and possess a good understanding and knowledge of on-site field service, professional services and business development strategies.
The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills.
The individual should possess the ability to satisfy customer requirements with appropriate resource management while creating a culture and operating environment where teams are inspired to meet performance objectives.

Physical Requirements and Working Conditions

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone.
This job operates remotely from the DM’s home.
This job requires travel within the district to lead and monitor your team.
This job requires extended availability to field escalations on an as-needed basis.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...