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[Hiring] Denials & Follow-up Rep @Ochsner Health

February 20, 2026

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This job is primarily responsible for resolving all outstanding insurance account receivables. Responsibilities include, but are not limited to:

Performing collection and billing activities related to account resolution
Communicating with payors (Government and Commercial), clients, reimbursement vendors, and other external resources such as patients
Performing account research with internal and/or external resources via phone and payor websites to determine status of the account
Verifying and/or updating insurance and demographic information for accuracy
Following up with payors and checking claim status as needed
Appealing denials when needed throughout the payment process
Maintaining knowledge of differing payor guidelines to ensure accurate reimbursement
Identifying trends that may cause issues on assigned accounts and reporting to leader with recommendations for system improvements
Remaining knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements
Complying with the employer's Compliance & Privacy Program and Standards of Conduct

Qualifications

Required – High School diploma or equivalent
Preferred – Associates Degree or Bachelor Degree
Required – 1 year related experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and/or customer service
Preferred – Prior experience working with EPIC system

Requirements

Must have computer skills and dexterity required for data entry and retrieval of required job information
Effective verbal and written communication skills
Proficient with Windows-style applications, keyboard, and various software packages specific to role
Strong interpersonal skills
Ability to multi-task
Ability to perform effectively in a fast-paced, ever-changing environment
Ability to remain calm and professional in high pressure/stressful situations
Reliable transportation to travel to other facilities as needed

Physical and Environmental Demands

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently
Normal routine involves no exposure to blood, body fluid or tissue
No occupational risk for exposure to communicable diseases
Potential occupational risk for exposure to hazardous medications or hazardous waste

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...