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[Hiring] CS Key Account Advisor @Booksy

February 23, 2026

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform. You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers.

You aren't just managing accounts; you are building a bridge between global solutions and local business culture. Your success will be measured by your ability to foster deep-rooted trust, navigate complex local hierarchies, and drive long-term revenue growth within your portfolio.

Your team:

You will join our Customer Success team, a passionate group committed to providing the best service to our customers, and reporting to the CS Onboarding Manager (US).

What you will do:

Provides exceptional customer support across multiple channels to High Value Providers
Efficiently and promptly resolves incoming inquiries and concerns.
Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period.
Educates providers on the functions of Booksy.
Outbound contacts focused on customer and revenue retention.
Delivers a seamless and positive customer experience.
Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market.
Plays an integral role in generating new sales that turn into lasting relationships.
Attends meetings with potential High Value Providers according to business needs.
Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community.

Qualifications

Bilingual proficiency in Vietnamese.
3+ years of experience in account management, or customer success, specifically working with Vietnamese customers.
Strong understanding of customer onboarding and support.
Excellent communication, facilitation, and storytelling skills. Able to translate complex changes into simple, actionable messages.
Demonstrated ability to influence without authority and build trust across multiple teams and regions.
Analytical mindset with experience measuring adoption and engagement metrics.

Requirements

Native or bilingual proficiency in Vietnamese and professional fluency in English is required.

Benefits

Remote work with $50/month home phone/internet reimbursement.
Comprehensive health, dental, and vision coverage with UHC.
Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
FSA/HSA's available - Booksy contributes $1,000/$2,000 to the HSA for employee/employee plus.
Accident/Hospital/Critical Illness voluntary plans available.
401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
PTO - Exempt employees - unlimited with manager approval. Non-Exempt- 160 hours a year/ does not roll over.
12 Holidays observed.
Parental Leave - 12 weeks of paid leave.
EAP (Employee Assistance Program).
Voluntary Pet Insurance through Fetch.
Financial wellness tools through SoFi and Ladder.
Discounts via Perkspot.
Booksy benefit $50 per month to use on services in our app.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...