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[Hiring] Crisis Line Team Lead @Mantra Health

February 24, 2026

Employment Type: W-2, Full-Time Location: Remote Reports To: ConnectNow Program Manager Schedule: Evening-focused, fixed blocks with weekend coverage (40 hours/week) Compensation: $55,000 to $60,000 annually Company Overview: At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students. Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges nationwide. We're particularly proud that nearly two-thirds of students with access to Mantra report that our program helped them stay in school. From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Our students see meaningful improvements in their mental health during treatment with us, reinforcing the impact of our work. Role Overview: The ConnectNow Crisis Line Lead is a senior clinical support role responsible for real-time operational leadership, clinical quality oversight, and escalation support during peak service hours. This role is not a full-time frontline provider position. While the Lead maintains a limited direct service presence to stay clinically grounded, their primary focus is supporting providers, ensuring coverage stability, managing escalations, and maintaining service quality. The Lead works closely with the Program Manager to ensure ConnectNow operates safely, effectively, and sustainably. Key Responsibilities: Operational & Clinical Leadership <ul> <li>Monitor live queue activity during scheduled hours and respond to staffing needs, call-offs, and volume fluctuations</li> <li>Serve as an escalation point for ConnectNow providers during active shifts </li> <li>Support in-the-moment clinical decision-making and debrief providers following complex interactions </li> <li>Coordinate real-time coverage adjustments as needed</li> <li>Provide operational and clinical coverage if the Program Manager is unavailable</li> </ul> Quality Assurance & Coaching <ul> <li>Conduct chart reviews and provide feedback to ensure documentation quality and clinical alignment </li> <li>Offer coaching and clinical guidance to providers based on observed trends and case reviews </li> <li>Support onboarding and training of new providers in collaboration with the Program Manager </li> </ul> Direct Clinical Support (Limited) <ul> <li>Maintain a fixed weekly provider shift to remain clinically engaged </li> <li>Step into coverage when needed during high-volume periods or unexpected gaps </li> </ul> Overnight Escalation Support <ul> <li>Participate in a shared tertiary overnight on-call rotation </li> <li>Overnight on-call is escalation-only (no active monitoring or queue coverage) </li> <li>Escalations are expected to be infrequent and focused on high-risk or complex situations </li> </ul> Schedule & Coverage Expectations This is a full-time (40 hours/week), evening-focused role with fixed, predictable schedule blocks. No scheduled workday exceeds 8 hours. Core Weekly Schedule <ul> <li>Evening hours 4pm-12am EST </li> <li>Weekend hours 2pm-10pm EST</li> </ul> Weekend Coverage Options: <ul> <li>Weekend coverage is required and may follow one of two structures: </li> <ul> <li>Rotating weekends Sat and Sun every other week</li> <li>Fixed Saturday: Saturday coverage every week. Core weekly schedule would be Tuesday-Fri 4pm-12am and Saturday</li> </ul> </ul> Overnight On-Call: <ul> <li>Participation in a shared tertiary overnight on-call rotation is required </li> <li>Overnight coverage is escalation-only and and expected to be rarely utilized</li> <li>Weeknight, weekend, and select holiday on-call responsibilities are scheduled in advance and rotated to support sustainability and work-life balance</li> </ul> Qualifications: Required <ul> <li>Master’s degree in Social Work, Counseling, Psychology, Marriage & Family Therapy, or a closely related mental health field </li> <li>2+ years of experience providing crisis intervention, risk assessment, or acute mental health support </li> <li>Experience working in telehealth, crisis lines, or high-acuity behavioral health settings </li> <li>Strong clinical judgment and ability to support peers in complex situations </li> <li>Comfort working during evening and weekend hours</li> <li>Familiarity with call center or queue-based service models</li> <li>Flexible with change and working in startup environments that can be fast-paced at times and may require workflows/policies to be created or updated to support growth and scale</li> </ul> Preferred <ul> <li>Active, unrestricted independent clinical licensure (LCSW, LPC, LMFT, or state equivalent)</li> <li>Prior experience in a lead, senior clinician, or supervisory role </li> <li>Experience providing clinical coaching or quality review </li> <li>Interest in operational leadership and program development </li> </ul> Why Choose Mantra: <ul> <li>Potential to shape and lead clinical functions within a mission-driven organization.</li> <li>Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare.</li> <li>Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults.</li> </ul> If you have any questions about this role, please feel free to email us at recruiting@mantrahealth.com. . Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Protect Your Information: Mantra Health has been made aware of fraudulent recruitment activities where individuals pose as our hiring team. Please note that all official communications will come from an @mantrahealth.com email address. Click <a href="https://mantrahealth.com/recruitment-fraud-notice/">here</a> to learn more.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...