[Hiring] Credits Specialist, Medical Billing @Grow Therapy

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Role Description

We are looking for a Credit Specialist II to help us establish the Overpayments vertical of Grow Therapy, and who will work on overpayment validation projects with the RCM Team. You’ll be part of a remote-friendly team of specialists reporting directly to the Insurance Operations Department. Your responsibilities will include:

  • Researching overpayments in instances where payors (e.g., insurance companies or government programs) have paid more than the amount due, and fulfilling refund requests to our payors
  • Initiating and managing refunds once verified, and ensuring the appropriate steps are taken to return funds
  • Fulfilling overpayment requests based on the contractual timelines outlined by each payor
  • Ensuring compliance with regulations and policies to ensure all actions follow federal, state, and payer-specific regulations
  • Maintaining accurate records and keeping detailed documentation for transparency, audits, and process improvement

Qualifications

  • Strong understanding of healthcare claims, overpayments, and facilitating refunds to payors
  • At least 2 years of experience in Medical Billing or in a Healthcare setting

Requirements

  • Highly organized, operational thinker, rarely leaving questions unanswered
  • Demonstrates strong attention to detail and takes initiative to resolve issues independently
  • Proactive problem solver, with the ability to identify key pain points hindering operational performance
  • Ability to pivot quickly as new priorities and challenges arise
  • Collaborative by nature, values camaraderie and celebrates group successes

Benefits

  • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage
  • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend
  • Financial Wellness: 401(k) program and equity opportunities
  • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals
  • Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week
  • Wellness & Development: Annual stipends to put towards personal & professional growth
  • Mental & Physical Health Support: No-cost access to therapy through the Grow platform
  • Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance
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