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Healthcare Outbound Calling VA
This a Full Remote job, the offer is available from: Virginia (USA)
This is a remote position.
Responsibilities
Place outbound phone calls to former healthcare members to coordinate the return of medical equipment
Contact insurance payor hotlines to follow up on members marked as ineligible
Accurately document call outcomes and next steps in internal systems
Follow call scripts and compliance guidelines while maintaining a professional and empathetic tone
Track pending follow-ups and ensure timely resolution of each case
Escalate unresolved or complex cases to the appropriate internal team when needed
Requirements
Prior experience in outbound calling or phone-based customer support
Strong verbal communication skills in English
Ability to handle repetitive calling tasks with consistency and attention to detail
Comfortable working with structured processes and call scripts
Basic computer skills and ability to navigate multiple systems during calls
Qualifications
Experience in a healthcare, insurance, or medical services environment is preferred
Familiarity with insurance terminology, eligibility status, or equipment return processes is a plus
Experience working with U.S. clients or healthcare organizations is an advantage
Benefits
Full-time position
100% remote
Long-term opportunity with a stable healthcare client
Exposure to U.S. healthcare operations and compliance-driven workflows
This offer from "WOW Remote Teams" has been enriched by Jobgether.com and got a 72% flex score.