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Health Assistant/ Healthcare Customer Service - Total Health & Benefits (Remote - August 9th)

February 24, 2026

Company Description

Accolade at a glance

Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.

Job Description

Role Overview
As an Accolade Health Assistant, reporting to a Steward (Leader), you are the main connection and resource to help members with all of their healthcare needs and benefits. with any issues related to their health or health benefits. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small.

A day in the life…
Deliver interventions

Support members to navigate the complex and confusing health care system via phone and digital messaging
Influence members’ decisions & behavior by:
Making members smarter consumers of health care
Being a translator of their benefit packages & care plans
Helping members to better understand their benefit package in a way that they can take appropriate action
Helping members find doctors, in the way that best suits them
Uncovering barriers for members that prevent them from getting the care that is needed
Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
Leverage technology & internal resources available to you as a Health Assistant to help understand the member’s path, actions needed & next step

Drive better client outcomes

Assist with improved financial outcomes
- Help members avoid inappropriate health care usage & process errors
- Help members see the right providers at the right time
- Help members optimize benefit packages & third party vendors appropriately
Assist with improved health (medical & behavioral) outcomes
- Help clients understand & optimize their preventive services
- Help clients see the right providers at the right time
- Help clients reduce and/or eliminate avoidable admits, ER usage & readmits
- Help clients have an improved quality of life

Qualifications

What we are looking for…

Minimum of 3 years experience, Bachelor’s Degree or 5 years’ relevant experience in service-based environment preferred
Relevant background experience can include but not limited to:
Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise and health education.
Highly agile and comfortable in high paced, innovative, technology driven environment
Knowledge of consumer health plans and terminology
Understanding of how patients use and access healthcare
Ability to thrive in a performance based environment
Demonstrate high level of personal accountability
Ability to listen, talk and type all at once through multi-channel communications
Empathetic and superior critical thinking
Commitment to quality and continuous improvement
Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
Strong self-management/self-starter
Excellent written and verbal communication skills
Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
This is listed above Demonstrated attention to detail
Time management and prioritization

Additional information:

Accolade requires Broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)
IT equipment will be provided directly by Accolade
Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)

Additional Information

What is important to us
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...