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Group Premium Services Representative -Remote

February 16, 2026

About the position

We are seeking a detail-oriented professional who is excited to work with data and numbers to join our team as a Group Premium Services Representative. You will ensure timely and accurate group premium processing and collection in this fast-paced production environment. If you are passionate about numbers and working in excel, then apply today! WHAT WE CAN OFFER YOU: Hourly Wage: \$21.38, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: Perform premium processing, address customer inquiries, and maintain confidentiality. You'll resolve issues to exceed customer expectations while maintaining efficiency, quality, and timeliness. Analyze statements, oversee premium payments for groups, and uphold data integrity in company systems. Ensure accuracy in billing statements and premium payments. Identify, evaluate and resolve eligibility and billing entries. Identify and communicate premium and eligibility errors as needed. Maintain certholder eligibility and premium application. Ensure full compliance with coverage requirements outlined in policyholder contracts and relevant state and federal regulations. WHAT YOU'LL BRING: Strong background in working with numbers in a billing capacity. Ability to operate a computer keyboard and calculator, as well as proficient typing and data entry skills with strict attention to detail. Excellent customer service and relationship building skills. Adaptability and the ability to learn quickly. Strong verbal and written communication skills, alongside sound judgment, creativity, and flexibility. You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: Advanced Microsoft Excel knowledge. Experience in professional office roles involving insurance products, and accounting. Knowledge of contract provisions and the ability to communicate in terms a customer can understand regarding premium collection. We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process , email our Talent Acquisition area at careers@mutualofomaha.com . Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers . Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs . Stay alert for scams and apply securely! Fair Chance Notices

Responsibilities

Perform premium processing
Address customer inquiries
Maintain confidentiality
Resolve issues to exceed customer expectations while maintaining efficiency, quality, and timeliness
Analyze statements
Oversee premium payments for groups
Uphold data integrity in company systems
Ensure accuracy in billing statements and premium payments
Identify, evaluate and resolve eligibility and billing entries
Identify and communicate premium and eligibility errors as needed
Maintain certholder eligibility and premium application
Ensure full compliance with coverage requirements outlined in policyholder contracts and relevant state and federal regulations

Requirements

Strong background in working with numbers in a billing capacity
Ability to operate a computer keyboard and calculator, as well as proficient typing and data entry skills with strict attention to detail
Excellent customer service and relationship building skills
Adaptability and the ability to learn quickly
Strong verbal and written communication skills, alongside sound judgment, creativity, and flexibility
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico

Nice-to-haves

Advanced Microsoft Excel knowledge
Experience in professional office roles involving insurance products, and accounting
Knowledge of contract provisions and the ability to communicate in terms a customer can understand regarding premium collection

Benefits

Hourly Wage: \$21.38, plus annual bonus opportunity
401(k) plan with a 2% company contribution and 6% company match
Work-life balance with vacation, personal time and paid holidays

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...