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Genesis Trainer

February 19, 2026

About the position

The Genesis Trainer will provide customers with onsite technology integration, education, and utilization support. This individual will closely partner with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program. The Genesis Trainer will be actively involved in care team training, program support and continuous improvement initiatives and collaborate extensively on hospital staff education plans, process improvement and troubleshooting initiatives.

Responsibilities

Develop and maintain expertise in Intuitive technology use and troubleshooting
Develop and maintain expertise in Intuitive technology applications
Develop and maintain expertise in proper handling, care and use of Intuitive Instruments and Accessories
Develop and maintain expertise in cleaning and sterilization of Intuitive instrumentation
Develop and maintain expertise in OR care team, Central Sterile and program workflow best practices
Develop and maintain expertise in training and coaching methodologies/techniques and best practices
Independently manage assigned territory while effectively managing work time and schedule
Collaborate with customer, Intuitive commercial and support teams to formulate a customized onsite integration and education plan based on Hospital use patterns, processes, protocols, goals and other feedback
Uncover customer needs, utilization barriers, and opportunities
Prioritize potential solutions in creation of an integration and education plan
Gain alignment with all parties on said plan
Deliver customized Intuitive technology, process optimization and cost-reduction in-services onsite for surgeons, care teams, and Central Sterile staff
Track progress and communicate status to customer on a schedule identified within the plan
Align with sales and marketing partners on delivering customized customer assistance, as needed
Support integration of new Intuitive technology into OR and Central Sterile environments
Support ongoing utilization and management of Intuitive technologies across all hospital stakeholders
Support Intuitive technology troubleshooting and general maintenance
Identify and/or respond to customer complaints and ensure detailed documentation is captured in the proper business system or applications
Provide OR case support as needed
Support other customer and internal educational events outside of normal territory support

Requirements

Minimum Bachelor's degree preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education or equivalent experience
Minimum 4-6 years training experience with proven experience providing training on complex topics and/or technology
Experience in an Operating Room and/or Sterile Processing Department environment
Proven ability to work effectively and drive results as part of a team
Excellent communication and interpersonal skills with ability to present to varying group sizes
Ability to excel in a high-energy, fast-paced environment
Willingness to be flexible with work hours
Fluent in English and local language as required
Ability to travel overnight up to 50%

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...