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General Clerk II - VA CCC

February 23, 2026

This is a Customer Service Representative supporting Veterans Affairs.

This is a long-term stable opportunity with the potential to transition to a government employee.

FalconTek is a GovCon solutions and services provider that supports federal agencies, state governments, and commercial companies. FalconTek has provided support around the globe on mission critical programs since 2008. We rapidly deploy personnel in support of technical, professional, and medical projects.

You MUST have a REAL ID or Valid Passport.

Although this is a REMOTE position, it is required you are currently local to the Los Angeles, CA or Long Beach, CA-area.

Job Types: Full-time, Contract

Pay: $20.21 per hour + $5.09 per hour to utilize for Health & Wellness or Cash in Lieu

Hours: Monday - Friday (8am - 4:30pm)

Location: Remote

Start Date:

Fingerprinting and a government background investigation will be conducted.
The anticipated timeline to start is 45 days.
Background Screening/ Check/ Investigation:
Successful Completion of a Background Screening/ Check/ Investigation will/may be required as a condition of hire.

Job Description:

Medical Support:

Interpret and verify provider orders in accordance with VHA National Scheduling Directive guidelines.
Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments, consults, and request for areas of responsibility.
Enter recall reminders, monitor recall reminder processes and delinquencies, ensure that encounter forms are completed in order to obtain appropriate workload credit; respond to VS GUI, VISTA, and CPRS alerts.
Scans insurance cards, protect secure information and complete all insurance capture buffer encounters required by (ICB);
Works with patients to complete Release of Information (ROI) forms to pass to ROI team for further action, teach patients how to sign up for the secure messaging system in MyHealtheVet, authenticate patient access in the secure messaging system in MyHealtheVet, and receive and relay messages between patient/provider using the secure messaging system, etc.

Travel Arrangements:

Review requests for reimbursement of travel costs and reconciles claims/vouchers for payments using electronic systems.
Review ambulance claims for eligibility and payment.
Assists in arranging transportation for eligible patients and works with clinical teams to request appropriate mode of transportation.

File Scanning:

Assist Health Information Management (HIM) service to scan and/or upload outside medical records into the Electronic Medical Record (EMR).

Community Care:

Assist VA Community Care Staff in contacting Veterans to obtain preferences (if needed), schedule/reschedule appointments with community providers and enter appointment provider, date, and time information.
Follow-up with the community provider or Veteran to confirm the Veteran was scheduled and/or went to their appointment and request medical records.
Scan (if needed) and index the medical records to the pertinent consult.

Requirements

Must possess the ability to communicate effectively and professionally interdisciplinary team members and to provide optimal customer service to both internal and external customers.
Must be proficient in spoken and written English.
Must be a citizen of the United States
Must have the following experience or education (or combination of both) to meet minimum qualifications for employment:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
One year above high school

Experience/Education combination:

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected.
Average 40 wpm, as data entry is a main responsibility of this position.
Knowledge of the operation of several types of office equipment and software/databases relative to data extraction and inputting.
Basic knowledge of the functionality of the computerized patient record.
Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...