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Front End Team Leader

February 24, 2026

About the position

Position Overview: The Front End Team Leader (FeTL) provides leadership for the successful operation of the entire front-end of store. The FeTL creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance. Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met. Ensure that store standards and company programs meet all operational expectations. Ensure that the front-end, entrance, and exterior of the building are maintained properly. Ensure that all Associates are provided daily tasks and are being productive. Responsible for the organization and maintenance of the office areas. Provide support for the Door to Floor process and merchandising initiatives. Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed. Lead monthly safety meetings with store Associates and assess all changes from the meetings. Ensure that all customer service standards meet company expectations. Complete price changes as necessary and required by the company. Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates. Perform all Team Leader functions to open and close the store when needed. Provide leadership with the Associates regarding all donation programs and Ollie's Army sign up and membership. Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met. Complete any additional responsibilities and/or duties as assigned.

Responsibilities

Provide leadership for the successful operation of the entire front-end of store.
Creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience.
Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance.
Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
Ensure that store standards and company programs meet all operational expectations.
Ensure that the front-end, entrance, and exterior of the building are maintained properly.
Ensure that all Associates are provided daily tasks and are being productive.
Responsible for the organization and maintenance of the office areas.
Provide support for the Door to Floor process and merchandising initiatives.
Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed.
Lead monthly safety meetings with store Associates and assess all changes from the meetings.
Ensure that all customer service standards meet company expectations.
Complete price changes as necessary and required by the company.
Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates.
Perform all Team Leader functions to open and close the store when needed.
Provide leadership with the Associates regarding all donation programs and Ollie's Army sign up and membership.
Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
Complete any additional responsibilities and/or duties as assigned.

Requirements

High school diploma or equivalent required
Minimum of 1-2 years retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
Ability to work evenings, weekends, and holidays on a regular basis.
Ability to read, write and speak English.
Ability to effectively manage in a professional work environment.
Ability to exercise sound judgment.
Ability to preserve confidentiality of information.
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
Knowledge of industry terms and processes.
Ability to effectively communicate information and delegate tasks.
Outstanding interpersonal and listening skills.
Must have a positive attitude and the ability to interact well with customers and Associates.
Ability to lift and carry up to 50 pounds.
Ability to push and pull up to 35 pounds.
Ability to stand for extended periods.
Ability to bend and twist frequently.
Ability to grip, reach, and pinch with arms and hands frequently.
Ability to squat, kneel, balance, and climb occasionally.
Ability to work in a constant state of alertness and safe manner.
Must have the ability to operate a motor vehicle and have a valid state issued license.

Benefits

Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
401K, generous company match with immediate vesting.
Strong career growth & talent development culture.
20% Associate discount on all Ollie's purchases.
Vast array of voluntary benefits.
Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
401K, generous company match with immediate vesting.
Strong career growth & talent development culture.
20% Associate discount on all Ollie's purchases.
Vast array of voluntary benefits.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...