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FinOps Analyst

February 27, 2026

As an AR Collections Analyst, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.
Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment.
This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer's problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
Working Conditions:
- Normal Office Environment.
- Report daily to the Pasay office.
- This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
- Work during Holidays as may be required by the Company.
- May be asked to render overtime on critical and peak times as may be required by the Business.
Basic Qualifications:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- 2-4 years of experience in accounts receivable, collections, or credit management
- Experience working with distribution channels, resellers, or B2B customers preferred
- Proficiency in Oracle, SAP, or similar ERP systems
- Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)
- Experience with accounts receivable aging reports and reconciliation
- Knowledge of billing systems and cash application processes
- Strong understanding of AR processes including invoicing, collections, and dispute resolution
- Ability to manage high-volume portfolios with multiple stakeholders
- Experience in credit analysis and risk assessment
- Knowledge of payment terms, credit policies, and collection strategies
- Excellent written and verbal communication skills for interacting with external partners
- Proven ability to build and maintain relationships with resellers and distributors
- Strong negotiation skills for payment arrangements and dispute resolution
- Ability to escalate issues appropriately and work cross-functionally
- Analytical & Problem-Solving
- Strong analytical skills to identify trends, risks, and opportunities in AR aging
- Ability to investigate and resolve billing discrepancies and payment issues
- Data-driven approach to prioritizing collection activities
- Process improvement mindset to enhance efficiency
- Familiarity with Amazon Leadership Principles, particularly Deliver Results and Earn Trust
- Ability to work in a fast-paced, metrics-driven environment
- Experience with automation tools and process optimization preferred
- Accounts Receivable experience
Preferred Qualifications:
- MBA or Master's degree in Finance, Accounting, or related field
- 5+ years of progressive experience in accounts receivable management with demonstrated success in high-volume, complex distribution environments
- Proven track record of reducing DSO (Days Sales Outstanding) by 15%+ and improving collection rates in multi-million dollar portfolios
- Expert-level proficiency in Oracle Financials, SAP S/4HANA, and advanced automation tools (RPA, AI-driven collection platforms)
- Demonstrated ability to design and implement scalable AR processes that support rapid business growth across multiple geographies
- Experience managing international AR operations with knowledge of cross-border payment mechanisms, foreign exchange risk, and regional compliance requirements
- Advanced data analytics capabilities using SQL, Tableau, or Power BI to drive predictive insights and proactive risk mitigation
- Proven success in negotiating complex payment terms and credit agreements with Fortune 500 distributors and resellers
- Track record of building strategic partnerships with external stakeholders that resulted in improved payment performance and reduced dispute cycles
- Experience leading cross-functional initiatives involving Finance, Sales, Legal, and Operations to resolve systemic AR issues
- Demonstrated ability to influence senior leadership through data-driven storytelling and executive-level presentations
- History of mentoring junior team members and driving team capability development
- Experience implementing or optimizing AR technology solutions (e.g., cash application automation, dispute management systems)
- Proven ability to thrive in ambiguous, fast-paced environments while maintaining accuracy and attention to detail
- Strong business acumen with ability to balance customer relationships with financial objectives and risk management
- Certification in credit management (CCE, CBF) or Six Sigma/Lean process improvement methodologies
- Demonstrated ownership of end-to-end AR processes with measurable impact on working capital optimization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...