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Experienced Bi-Lingual Food Manufacturing Customer Service Coordinator – Ensuring Seamless Customer Interactions and Logistics Coordination

March 7, 2026

Introduction to arenaflex arenaflex is a leading brand in the food manufacturing industry, renowned for its authentic Mexican-style cheeses, cremas, chorizos, and salsas. With a strong presence in the United States and over 13 years of consecutive revenue growth, arenaflex is poised for continued expansion and success. Founded in 1973, our company is built on four core values: Family, Quality, Integrity, and Authenticity. These values serve as the foundation for our success and guide our interactions with customers, vendors, and employees. As a dedicated, family-owned company, arenaflex offers a rewarding environment where you can thrive and grow your career. Job Summary We are seeking an experienced Bi-Lingual Food Manufacturing Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for ensuring seamless customer interactions, resolving inquiries and concerns, and coordinating logistics to guarantee timely and accurate delivery of products. Your attention to detail, problem-solving skills, and ability to work with cross-functional teams will be essential in providing exceptional customer service and driving business growth. Key Responsibilities Processing Orders and Revisions : Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met. Daily Customer Interactions : Address customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies. Handling Complaints : Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies. Sales Support : Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities. Logistics Coordination : Work with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers. Documentation and Reporting : Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes. Quality Assurance : Coordinate with the quality assurance team to address any product quality issues reported by customers. Cross-Functional Collaboration : Work with various departments, such as production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise. Essential Qualifications To be successful in this role, you will need: Bi-Lingual (Spanish) proficiency Food manufacturing experience Bachelor's Degree 5+ years of customer service experience Experience as a customer account manager Proficiency in Excel, ERP systems, and complaints platforms (D365 preferred) Experience with POs and invoicing POs Excellent communication and problem-solving skills Preferred Qualifications While not required, the following qualifications are preferred: Experience supporting and communicating cross-functionally Experience with B2B or B2B & B2C clients Knowledge of industry-specific regulations and standards Skills and Competencies To excel in this role, you will need to possess: Strong customer service skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong problem-solving and analytical skills Ability to work collaboratively with cross-functional teams Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Bi-Lingual Food Manufacturing Customer Service Coordinator, you will have opportunities to: Develop your customer service skills Expand your knowledge of the food manufacturing industry Work with cross-functional teams to drive business growth Participate in training and development programs Work Environment and Company Culture arenaflex offers a dynamic and supportive work environment that values diversity, equity, and inclusion. Our company culture is built on our core values of Family, Quality, Integrity, and Authenticity, and we strive to create a workplace where employees feel valued, respected, and empowered to contribute their best work. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range that reflects your experience and qualifications. Our benefits package includes: Comprehensive health insurance Retirement savings plan Paid time off and holidays Opportunities for professional development and growth Conclusion If you are a motivated and customer-focused individual with a passion for the food manufacturing industry, we encourage you to apply for the Bi-Lingual Food Manufacturing Customer Service Coordinator role at arenaflex. Join our team and contribute to our mission of providing exceptional customer service and driving business growth. Apply today and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job

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Common Interview Questions And Answers

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...