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Enrollment/Billing Representative (Premium Representative)
Job Summary
Cigna is seeking a detail-oriented and customer-focused Enrollment/Billing Representative (Premium Representative) to join our healthcare operations team. In this role, you will be responsible for accurately processing member enrollments, managing premium billing activities, and ensuring timely resolution of billing-related inquiries. You will serve as a critical link between internal teams, members, and external partners, ensuring a seamless enrollment and billing experience that supports Cignas commitment to affordable, high-quality healthcare.
The ideal candidate will possess strong analytical skills, a high level of accuracy, and the ability to work effectively in a fast-paced, compliance-driven environment.
Key Responsibilities
Process and maintain accurate member enrollment and premium billing records in accordance with company policies and regulatory requirements
Review, validate, and reconcile premium payments, adjustments, and refunds
Investigate and resolve enrollment and billing discrepancies in a timely and professional manner
Respond to internal and external inquiries related to premiums, invoices, eligibility, and account status
Coordinate with cross-functional teams such as Customer Service, Finance, and Eligibility to resolve complex issues
Ensure compliance with healthcare regulations, internal controls, and data privacy standards
Document actions taken and maintain clear audit trails for all transactions
Meet productivity, quality, and turnaround time standards while maintaining attention to detail
Required Skills and Qualifications
Strong understanding of billing, enrollment, or financial operations processes
Excellent attention to detail and ability to manage large volumes of data accurately
Proficient in Microsoft Office applications, particularly Excel
Strong written and verbal communication skills
Ability to analyze problems, identify root causes, and recommend solutions
Customer-focused mindset with the ability to handle sensitive information professionally
Ability to work independently as well as collaboratively within a team
Experience
1–3 years of experience in enrollment processing, billing operations, healthcare administration, or a related field
Prior experience in health insurance, managed care, or financial services is preferred
Experience working with billing systems, enrollment platforms, or ERP systems is an advantage
Working Hours
Full-time position
Standard business hours, Monday to Friday
May require flexibility during peak enrollment periods or month-end billing cycles
Knowledge, Skills, and Abilities
Knowledge of health insurance enrollment and premium billing concepts
Understanding of compliance requirements related to healthcare operations
Strong organizational and time-management skills
Ability to prioritize tasks and meet deadlines in a high-volume environment
Capability to handle confidential and sensitive data with integrity
Adaptability to changing processes, systems, and regulatory requirements
Benefits
Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance plans
Retirement savings plans with company match
Paid time off, holidays, and wellness programs
Career development opportunities and access to professional training
Employee assistance programs and work-life balance initiatives
Why Join Cigna
At Cigna, we are committed to improving the health and vitality of those we serve. By joining our team, you become part of a global organization that values diversity, innovation, and employee growth. We offer a supportive work environment where your contributions matter, and you will have the opportunity to build a meaningful career while making a real impact on peoples lives.
How to Apply
Interested candidates are encouraged to apply by submitting an updated resume through Cignas official careers portal. Qualified applicants will be contacted for the next steps in the recruitment process. Cigna is an equal opportunity employer and welcomes applications from all qualified individuals.
