Group Life & Disability location_on Waterloo, ON With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. Job Description What You’ll Do: Reporting to the Manager of Group Life and Disability Claims, you’ll be responsible for making initial phone contact with members who have been off work due to medical reasons, and when applicable, facilitating and negotiating cost effective early interventions to assist a member back to work or to shorten the duration of a long term disability (LTD) claim. The core parts of your role will be: Initiates telephone contact with members who are off work due to medical reasons to determine if early intervention services could be of assistance. Establishes a rapport with members as this is usually their initial contact with OTIP, and provides an overview of the OTIP early intervention program and clarification about the LTD claims application process. Based on discussions with the members about the reasons they are off work, determines if any other intervention would be beneficial to their current treatment and/or assists with their potential to return to their pre-disability position. This may include a variety of different services and support varying in complexity. May include communicating with service providers, attending physicians, employers and affiliate representatives to ensure an accurate understanding of member’s vocational and medical needs. When appropriate, recommends appropriate services for members with external service providers, such as psychotherapy and physiotherapy. This includes defining the nature of these services and their policy limitations, clearly outlining the responsibilities of the service provider, member and insurance carrier, and communicating information and professional knowledge, as required. Maintains knowledge of resources to coordinate services and assist members in identifying appropriate interventions. Prepares and processes responses to routine correspondence in accordance with established department standards. Liaises with the Disability Analysts and Rehabilitation Consultants to facilitate treatment and/or return to work plans during the waiting period. Facilitates a better understanding of early intervention services and promotes the use of the early intervention program. This includes attending presentations and marketing meetings, as required. Accurately document claim files and systems related to initial interview assessment, recommendations and individual early intervention outcomes. Performs other duties within competence, as assigned. Qualifications Let’s Talk About You: This is the unique blend of skills and experience we would love to see in an ideal candidate: A university degree in Vocational Rehabilitation, Medical Rehabilitation or a related subject, or an allied health designation or equivalent certification. A minimum of five years’ experience in a related field. RRP or the ability to obtain this certification. Knowledge of federal and provincial laws pertinent to rehabilitation and employment. Knowledge of behavioral traits, assessments, counselling and accommodation protocol. Intermediate knowledge of Microsoft Office Suite applications. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders. Superior time management and organizational skills to manage competing priorities, including project management skills. The ability to communicate in French is considered an asset. We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit. Additional Information Salary Range: This position offers a competitive salary within a range of $72,279 to $104,939 , along with rewarding bonuses that recognize your dedication. At the OTIP Group of (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time. Some of the Perks We Offer: We offer best-in‑class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here: Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees (including RIBC courses in Ontario) Access to a wealth of learning resources, including LinkedIn Learning for professional development Flexible work‑from‑home and hybrid options Unlock your potential with opportunities for advancement Recruitment Process: Please note that we do not currently use artificial intelligence (AI) in our recruitment process and this position is being posted to fill an existing vacancy. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. Let’s work together! If you are interested in this opportunity, please apply online. #J-**-Ljbffr