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Dutch-Speaking Customer Service Agent (Remote – Philippines Only)
Full-time / 40 hours a week<br><br>Tell us why this role speaks to you.<br><br>Newstel is hiring!<br><br>We’re on the lookout for a professional, empathetic Customer Service Agent fluent in Dutch and English to join our growing multilingual team supporting a high-profile global client. This is a remote-first role, but you need to be based in Philippines but this will be a Remote/WFH setup.<br><br><strong>You Must Have The Following<br><br></strong><ul><li>Own PC/Laptop (Minimum of Core i3 Latest Gen and 8GB RAM)</li><li>Stable Internet and back up connection<br><br></li></ul>If you enjoy solving problems, working with people, and want to be part of a team that truly cares, this might be your next move.<br><br><strong>What You’ll Be Doing<br><br></strong><ul><li> Helping customers across phone, email, live chat, and social media</li><li> Resolving queries with speed, care, and consistency</li><li> Supporting back-office operations (order updates, supplier coordination, admin)</li><li> Collaborating with team members via Slack and shared platforms</li><li> Contributing to quality, compliance, and performance goals<br><br></li></ul><strong>What We’re Looking For<br><br></strong><ul><li> Fluency in Dutch and English, both spoken and written</li><li> A clear communicator with a calm, customer-first mindset</li><li> Tech-confident and ready to learn. Zendesk experience is a plus</li><li> Based in the Philippines</li><li> Previous experience in customer service or contact centres preferred</li><li> Shifts will fall between UK Business hours (mid shift)<br><br></li></ul>Why Newstel?<br><br>We’re not your typical outsourcing company. We blend global scale with a local touch and deliver service that feels in-house, not outsourced. Our PH team plays a key role in our multilingual excellence. We are guided by strong values, supportive leadership, and a people-first culture.<br><br>You’ll need your own device, but we’ll provide everything else to get you set up for success.
