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DSW Part-Time Key Holder

February 14, 2026

General Summary Supports store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values of We Love What We Do, We Own What We Do, We Do What's Right, We Belong. Partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies. Essential Duties And Responsibilities Be empowered to meet the customer where they are and personalize their experience: <ul><li> Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency. </li><li> Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards. </li><li> Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions. </li></ul>Be committed to the customer having a consistent positive experience: <ul><li> Reviews, understands and clearly communicates daily progress. </li><li> Completes processes as requested related to audits, donations, transfers, mismates, damages, etc. </li><li> Work closely with the store leadership team to understand and follow all policy and procedures. </li></ul>Bring the power of shoes to life by leveraging in-store and digital services: <ul><li> Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS). </li><li> Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).</li><li> Communicates supply needs to ensure successful operations in all areas of the business. </li></ul>Be Responsible To Pause And Put The Customer First <ul><li> Helps ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager. </li><li> Addresses associate and customer concerns and escalates as needed.</li><li> Supports team in associate timekeeping activities.</li><li> Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up. </li></ul>Bring Fun And Energy To Everything You Do <ul><li> Recognize associates through our company recognition tools. </li><li> Support team by training and coaching associates.</li><li> Performs all other associate duties within store. </li><li> Performs other duties as assigned by the Store Manager or other leaders. </li></ul>Required Skills <ul><li> Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.</li><li> Ability to develop collaborative working relationships.</li><li> Good verbal and written communication skills.</li><li> Ability to move with tempo and hold team accountable to meet time bound expectations.</li><li> Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours. </li><li> Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).</li><li> Must have the ability to spend up to 100% of working time standing or walking around the store.</li><li> Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.</li><li> Stoop, kneel, crouch or crawl on a frequent basis. </li></ul>Experience <ul><li> Minimum 2 years' workforce experience.</li><li> Minimum high school graduate or equivalent.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...