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District Managers
Description
Our Structure: Your Future with Burger King
DISTRICT MANAGER RESPONSIBILITIES
Keys to Success
- Lead by example
- Always be guest focused
- Communicate with managers, team members, and guests
- Talk sales with every member of the team
- Know and enforce the standards
- Have an Ownership Mentality
- Make decisions as if the money were coming out of your pocket
- Hire people for your team as if they were becoming a part of your family
- Ask how they can build sales every single shift
- Ask how they can maximize profits every single shift
- Manage Your Time
- Make phone calls during drive time
- Visit no more than 2 restaurants per day
- Hold Yourself and Your Team Accountable
- Daily feedback
- Consistent follow-up
- Help your team hit their goals and produce results
Top 5 Responsibilities
Top 5 identifies the five most important responsibilities out of all the job duties the DM has. These items take priority over all other things that may come up during the day. It is important that the DM plan their calendar so that they are spending most of their time on the Top 5 duties.
- DM Impact Day: DMs are required to spend full days to impact operations in every restaurant. Complete inspections, create plans, help set goals, and develop future leaders. DMs schedule DM Development Days to provide one-on-one feedback on leadership traits, goals, financials, and restaurant progress.
- DBR Calls: Call and coach restaurants each morning you are working to review dashboard results and review progress on restaurant goals.
- Schedule Checks: Check schedules and projections in every restaurant before they are posted to ensure all shifts are covered and restaurants have a solid plan to grow sales each week.
- Staffing: Ensure all restaurants are fully staffed, and managers and teams are trained how to properly use Brand systems to run a restaurant.
- Accounting Controls: Meet your plan. Check all weekly paperwork, and inventories to ensure the integrity of accounting systems. DMs are responsible for verifying all cash, including deposits, credit cards and change funds.
District Manager Impact Days
DM Impact Days are designed for the DM to spend full days in restaurant completing REV / REP, working on goals, priorities, etc.
- DM Impact Days are full days of 5-7 hours
- Establish Top 3 priorities during these visits
- Do not visit more than 2 restaurants per day, unless doing P&L reviews, POP checks, etc.
- Restaurants that are remote should only have full day visits
- Check schedules in person with 1-2 new or struggling managers and call others remotely
- Schedule recruiting and interviewing activities every week
- Schedule time to make DBR calls every day the DM is working
- DBR calls for under-performing store must happen daily and can be delegated to high-performing RGMs when DM is off
Daily Business Review
A Daily Business Review (DBR) is how DMs provide daily coaching and feedback to managers to help drive the business and move operations forward. This is intended to be a two-way conversation about business. During these calls you will.
- Listen. Learn how your managers think and process information
- Coach. Help your managers grow as leaders
- Always call priority or opportunity restaurants daily
- Always be positive - find something to celebrate and encourage your team
- Focus on 3 key areas:
- People
- Results (Sales and Profit)
- Communication & Follow Up
Call Topics- People
- Ask about staffing for breakfast, lunch, and dinner. Were there any call-offs?
- What is the progress with recruiting? Are interviews scheduled? Are offers pending?
- Ask about training
- Provide coaching: what can we learn from yesterday to be better prepared for today?
Qualifications
Restaurant General Manager
- Must be at least eighteen (18) years of age
- High School Diploma or GED required, 2 years of college preferred
- Complete all internal certification programs
- 1-2 years of restaurant management experience
- Strong understanding of P&L interpretation and management to influence profitability
- Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives
- English Language Preferred
- Must have valid driver's license and reliable car for transportation
- Travel Required
Assistant Manager
- Must be at least eighteen (18) years of age
- High School Diploma or GED required, some college preferred
- 1 year of experience working in the quick service restaurant industry in management
- Completion of all BKC certification programs
- Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
- Demonstrates leadership skills
- Demonstrates formal understanding of the quick service industry and the core customer
- Recognizes and solves routine problems
- Develops knowledge and skills in basic tasks, practices and procedures within own area
- English Language Preferred
- Must have valid driver's license and reliable car for transportation
- Travel Required
