Dispatcher (P-T, Weekends, Holidays)

Overview

We are looking for motivated individuals to work in our call centre as a Dispatcher based out of our office in Vernon, BC.

The dispatcher’s responsibility is to find out the key details about a customer’s situation and send them someone with the right skills and equipment to help as quickly as possible. The ideal candidate is a local resident who is detail-oriented, enjoys helping people, and has excellent communication skills.

This position requires the Dispatcher to be on-site, available weekends (Friday & Saturday), and Holidays.

Duties

Detailed job duties include:

- Effectively communicate with customers, and tow truck operators to ensure work is on schedule and well organized.

- Ensure the tow truck operators have the proper instructions to perform their duties in a timely and safe manner.

- Listen to tow truck operators' concerns and act on them accordingly.

- Payment verification

- Perform all related clerical duties.

Qualification

- Must be available Friday and Saturday.

- Flexibility for Holiday coverage.

- Effective and creative problem solver.

- Excellent customer service skills.

- Ability to work in a fast-paced environment effectively under pressure to meet deadlines.

- Superior time management and multi-tasking ability.

- Good knowledge of Vernon and the surroundings area.

- Must be able to accommodate to the work site.

- Post-secondary education and dispatching experience in a fast-paced environment, along with knowledge of the towing industry are definite assets.

- Able to clearly articulate instructions verbally and document written notes/ updates in various software systems.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking

Ability to commute/relocate:

  • Vernon, BC V1T 5Y9: reliably commute or plan to relocate before starting work (required)

Experience:

  • dispatching: 1 year (preferred)

Work Location: In person

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...