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Director of Patient Financial Service Physician Revenue Cycle

February 14, 2026

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision.Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time’s Top Workplaces. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001. Summary The Director of Patient Financial Service Physician Revenue Cycle is responsible for the strategic leadership and operational oversight of all physician-related revenue cycle functions. This role ensures the effective management of billing, collections, financial counseling, cash flow, and denial resolution processes to support the financial health of the physician enterprise. The Director collaborates closely with clinical, administrative, and financial stakeholders to drive performance improvement, optimize reimbursement, and maintain compliance with regulatory and payer requirements. This position plays a key role in developing and implementing policies, systems, and workflows that enhance patient experience, reduce denials, and improve overall revenue cycle efficiency and cash flow. Director, Moffitt Medical Group Revenue CycleThis role requires a strong understanding of physician revenue cycle operations, excellent leadership and communication skills, and a commitment to service excellence and financial stewardship. Minimum Skills/Specialized Training Required The ideal candidate for the Director of Physician Patient Financial Services will possess a comprehensive blend of leadership, technical, and regulatory expertise necessary to manage a complex and evolving physician revenue cycle environment. Key competencies include:• Leadership & Communication: Proven ability to lead diverse teams with a visible, motivational, and accessible leadership style. Strong interpersonal and communication skills with a focus on mentoring and empowering staff to deliver exceptional service.• Operational Excellence: Demonstrated success in driving process improvements, managing change, and enhancing operational efficiency across physician billing and collections functions.• Revenue Cycle Expertise:• Denials Management: Must include root cause analysis, appeals tracking, and education to reduce preventable denials.• Coding and Documentation: Accurate and compliant coding practices aligned with ICD- 10, CPT, and HCPCS standards.• Audit Readiness: Maintain documentation and processes to support internal and external audits (e.g., RAC, MAC, ZPIC).• Staff Training: Ongoing education on regulatory updates, payer policy changes, and compliance best practices.• Accounts Receivable (A/R) and ATB Awareness: Regular review of Aged Trial Balance (ATB) reports to monitor outstanding receivables, benchmark collection effectiveness, and identify trends or areas for intervention. This includes setting performance targets and comparing against industry standards to drive continuous improvement.• Analytical & Problem-Solving Skills: Superior analytical capabilities with the ability to interpret complex data, identify trends, and implement effective solutions.• Decision-Making & Collaboration: Strong independent decision-making skills, balanced with the ability to collaborate effectively with cross-functional leaders.• Technology Proficiency: Skilled in Microsoft Office applications (Word, Excel, PowerPoint) and experienced with revenue cycle systems and reporting tools.• Compliance & Risk Management: Maintains current knowledge of applicable regulatory guidelines (e.g., CMS, AHCA, Florida Medicaid, Fair Debt Collection Practices Act, CHAMPUS)and ensures departmental compliance.• Time Management: Ability to manage multiple priorities in a high-volume, deadline-driven environment while maintaining attention to detail and service quality.Preferred Experience• EPIC Systems Experience:• Hands-on experience with EPIC Resolute Professional Billing (PB) is strongly preferred.• Completion of EPIC training and certification in modules such as Professional BillingAdministration (PB Admin), Charge Router, or Single Billing Office (SBO) is highly desirable.• Proven ability to leverage EPIC reporting tools (e.g., Clarity, Workbench Reports, Slicer Dicer) to drive performance improvement and operational transparency. Minimum Experience Required Bachelor’s degree in field stated above, PLUS a minimum of ten (10) years management experience in healthcare finance, inclusive of a minimum of five (5) years’ experience working within hospital revenue cycle in a managerial role.(combined education and years of experience, fourteen (14) years).In lieu of a bachelor’s degree, may substitute an Associates Degree and a minimum of twelve (12) years experience in healthcare finance, inclusive of a minimum of five (5) years’ experience working within hospital revenue cycle in a managerial role. (combined education and years of experience fourteen (14) years).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...