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Director of Education & Outreach, Hinge Trust & Safety at Match Group New York State

February 18, 2026

Director of Education & Outreach, Hinge Trust & Safety job at Match Group. New York State.

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

Hinge Trust & Safety is looking for a skilled Director of Education & Outreach to build, develop, and grow a world-class team of learning specialists and communications experts. Reporting to the VP of Trust & Safety, this is a highly cross-functional role responsible for knowledge management, external engagement, and continuous upskilling of content moderators, customer support specialists, and users.

This position will build the strategy, structure, team, and programs to ensure Hinge can effectively implement policy changes, ensure users are seamlessly informed in the app, and are advocated for internally. This position is responsible for setting the company’s education and outreach strategy, engaging and listening to external audiences so their concerns are mitigated and solved, and ensuring a steady drumbeat of engaging educational content is delivered to the right audience at the right time in the right format.

In this role, you will work closely with all Trust & Safety teams, Research, Product, HR, and other cross-functional teams to improve precision and quality of Hinge’s operations while also growing user trust. Strong candidates should have deep experience building innovative learning solutions at scale, strategic thinking, and people management.

Responsibilities

Team Creation & Leadership - Builds, coaches, and grows a highly-functioning team focused on improving understanding and retention of knowledge critical to both internal and external audiences. Manages budgets, schedules, work plans, and performance requirements. Influences and supports employee engagement, including diversity, equity and inclusion.
Scaled Education - Develops and continually improves the technology and techniques used to train internal and external audiences on an array of topics. Manages all online training including the development of a learning management system (LMS).
Outreach & Community Engagement - Build and grow a team responsible for nurturing relationships with our user community through online forums, social media, and other communication channels. Address user questions, concerns, and feedback in a timely and helpful manner.
Innovative Content Development - Ensures Hinge is using the latest proven technology and formats to drive meaningful learning outcomes.
Trust & Safety Expertise - Leverages in-depth knowledge about how to protect users online to deliver high-impact learning experiences for internal and external audiences. Deeply understands the complex nature of policy communications, customer support, and content moderation.
Strategic Planning - Sets the long-term strategy, vision, and core functions of the team to ensure internal and external audiences get the right information at the right time in the right way. Establishes operational objectives/ work plans and delegates assignments.
Copywriting - Collaborates with Design, Marketing, Comms, and cross-functional stakeholders to deliver highly-polished content on small and large-scale projects. Experience delivering copywriting on tight deadlines using both in-house teams as well as contractors and vendors as needed.
Innovation - Tracks and adopts the latest proven educational tools and techniques to deliver high-impact learning experiences.

What We’re Looking For

10+ years experience building, coaching, and growing high-performing teams.5+ years experience working in Trust & Safety, preferably at a technology company.
Proven team leader and strategic thinker able to anticipate future opportunities where education will proactively mitigate user harm.
Proven track record of implementing educational solutions at scale. Experience at a product-led company is a plus.
Highly motivated, proactive and collaborative team player with the ability to persuade others and influence outcomes.
Strong skills in managing a diverse set of stakeholders in a highly matrixed environment.

$197,000 - $236,500 a year

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...