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Director Hawaii & General Manager HNL

February 18, 2026

About the position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Responsibilities

Responsible for day to day operational, financial and personnel performance of assigned domestic outstation (HNL) and region (United Operations in Hawaii).
Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements.
Monitors performance against plans and initiates corrective actions to improve results.
Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals.
Participates as a team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities.
Coordinates and provides functional guidance and supervision of contracted ground handling agents.
Represents airport activities to federal, state and city agencies as well as the FAA.
Maintains a safe, clean and reliable operation.
Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups.
Directs station activities to ensure superior customer service, which includes, mainline, express and partner airlines.
Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees.
Responsible for performance management and ongoing professional developmental support of direct reports and 'dotted line' reports.
Responsible for compliance with Stations controls and Internal Audit standards.
Manages the station budget, staffing forecasts and resource requirements.
Maintain strong working relationships with OAL/airport authorities/ vendors/ governmental authorities (FAA/TSA/CBP) internal divisions.
Manage vendor service contracts as required.
Responsible for governmental and company/divisional performance metrics including on-time Performance; Station Baggage Performance; Part 382 Serving the Disabled; Managing over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc.

Requirements

College degree or relevant experience.
10+ years of relevant management in the Airport Services environment or equivalent experience.
5+ years of airport operations leadership experience.
Knowledge of airport operations to include; hub operations, terminal/ramp operations and ATO, and related technology.
Ability to work in a dynamic, fast paced operational environment.
Knowledge of station controls and Internal Audit standards.
Analytical thinking, goal-directed leadership and service-oriented performance.
Knowledge of operational Corporate policies and procedures.
Strong communication and interpersonal skills.
Demonstrated ability to develop and motivate personnel.
Strong problem solving skills and drive for excellence.
Must be legally authorized to work in the United States for any employer without sponsorship.
Reliable, punctual attendance is an essential function of the position.

Nice-to-haves

Previous GM Line or Hub level organization leader.
AO Academy participation/certificate completion.

Benefits

Medical, dental, vision, life, accident & disability insurance.
Parental leave.
Employee assistance program.
Commuter benefits.
Paid holidays.
Paid time off.
401(k) plan.
Flight privileges.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...