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Director, Corporate Social Responsibility

February 25, 2026

About the position

Prudential aims to address financial challenges and improve lives. The Inclusive Solutions team links business and society through philanthropy, working with partners to expand access, inform strategies, and support market growth. Inclusive Solutions (IS) has an opportunity for a Director of Corporate Social Responsibility- head of Shared Services to join their team. The Director will leverage proven general management skills (including operations, staff, and strategy) to oversee a variety of complimentary functions serving Inclusive Solutions and its stakeholders. Including the ability to develop a qualitative and quantitative content strategy to support Prudential’s and IS’ narratives and serve as the foundational message arch to design and lead complex projects to amplify the impact of our work. Furthermore, the director will have overall accountability for function operations including enterprise governance requirements, management of grant reporting, finance/budget oversight, and progress metric dashboards to ensure excellence in execution. This position has direct staff responsibility and will report to the Vice President of Business & Societal Impact. The current employee work arrangement for this position is Hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.

Responsibilities

Content Strategy Provide direction, thought leadership, and plans to evolve and optimize content including optimizing approach/tools to monitor/manage qualitative and quantitative content. Deliver against defined outcomes, identify issues/barriers to success, points of integration and dependencies across multiple, interconnected initiatives. Oversee the IS narrative and guide effective usage of content to specific audience including optimizing a strong governance model to provide a balanced approach for content organization and utilization. Partner across the enterprise to identify strategic partnership opportunities to leverage societal and business outcome messaging and drive the development of programs and solutions with IS enterprise partners and functional leads.
Grant & Corporate Contributions Reporting Manage the Prudential Foundation's oversight requirements including providing guidance and ongoing assessment of grant due diligence and ensuring grant tracking systems are operational & inter-connected.
Measurement & Content Activities Create and manage IS Management Dashboard(s) including translating dashboards into stakeholder reporting tools. Manage significant (i.e.Pru.com) marketing and communication initiatives and engineering process improvement of IS data inbound and outbound requests.
Project & Process Management Oversee the budget and expenses of IS and serve as primary day-to-day Finance contact. Design, build, and cascade process and tools for unit operations and serve as point of contact for compliance, facilities and audit. Serve as Technology Portfolio Liaison and identify process improvements to ensure efficiency including researching and onboarding new systems and tools. Oversee project management for IS tentpole events and select initiatives and development of reports (i.e., CSR Oversight, Proxy, ESG, Sustainability).
Staff management Oversee performance management, development, and hiring for a team of 6 employees and being responsible for creating a climate of teamwork and inclusion across discrete responsibilities. Develop technology training and usage standards and cross-train for back-up to mitigate key-person dependencies.

Requirements

10+ years’ combined experience in the following areas: content strategy, planning, reporting, budget analysis, project management, and relationship management.
Strong content creation, compilation, and organization skills including the ability to create fact-based impact narratives.
Experience with working across teams to improve value stream.
Strong internal and external relationship management skills including collaboration and influencing competences.
Experience as a change agent with ability to lead and influence across multiple stakeholder levels.
Flexible and adaptable; able to work in ambiguous situations.
Demonstrated ability and proven track record driving results and increasing productivity.
Excellent communication, presentation, and facilitation skills.

Nice-to-haves

Staff management and development experience.
Experience in both for-profit and non-profit sectors

Benefits

Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to \$1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...