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Customer Service Agent

February 24, 2026

The Best Players Need the Best People.

The National Sales & Service department provides a foundation for its entry-level team members to understand the business side of the golf industry, while learning fundamental sales and customer service skills to utilize for the rest of their career. This position primarily focuses on delivering first class customer service support to the PGA TOUR’s tournaments across the country. With a consistent focus on training and development, the PGA TOUR National Sales & Service program will build the foundation needed for a long and successful career within our organization.

QUALIFICATIONS

Undergraduate degree in Business, Sales, Marketing, Communications, Hospitality, or equivalent experience in related field
6 months – 1 year prior experience in customer service, sales, sports, or entertainment preferred but not required
Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with executives at all levels of an organization
Desire for a career in sales, service, or ticketing
Excellent communication and presentation skills, both written and oral
Must have the ability to anticipate needs, assess situations and act accordingly
Requires attention to detail and the ability to adapt in dynamic, difficult and stressful situations
Knowledge of Ticketmaster Host and/or Archtics is an asset but not required
Advanced computer skills required, including proficiency in Microsoft Office

RESPONSIBILITIES/DUTIES

Answer phone calls and emails (35+ daily) from clients to resolve ticket issues
Assist clients with mobile ticketing, ticket purchases, and special requests
Manage interactions with prospects through use of CRM system including accurately documenting client information and abiding by policies and procedures
Professionally communicate to gather all relevant details; communicate with supervisor and provide timely follow up
Accurately and promptly track and update customer service calls in CRM ensuring information is clear, thorough, and professional.
Prospect and research businesses with the goal of setting appointments with decision makers
Special projects and other duties as assigned

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...