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Customer Service Advisor - 39 hours per week - 12 Week FTC

February 14, 2026

Full Time Hours: 39 Hours per week Shift Pattern: Early: 09.00 – 17.30 Middle: 10:00 -18.30 Late: 11.30-20.00 Saturday: 9am - 7pm Sunday: 9am - 6pm Applicants must be able to work a 2.5 (two full weekends, and either Saturday or Sunday) weekend shifts out of 6 Location: Remote Working We’re looking for passionate people to join us and work in our Customer Services Team, where Pets and Customers are at the heart of everything we do. By working in our Customer Services team, you will deal with different types of queries daily, to meet our customer’s needs, so you must be resilient. We are committed to making every interaction matter. There is a requirement to be flexible and adapt to the ongoing changing business needs of the Customer Services Team. Key Responsibilities – What you’ll be doing <ul> <li>Engage and build rapport with customers either by Live Chat, Social Media or Telephone</li> <li>Deliver Excellent customer service to each and every customer we have interaction with</li> <li>Answer inbound calls from stores and customers through great understanding and knowledge of our processes.</li> <li>The ability to empathise with the customer to problem solve & provide the best possible resolution for the customer</li> <li>Stay up-to-date on new products, services, and policies</li> <li>Collect and report customer feedback to ensure that best practice is recognised and maintained</li> <li>The ability to bring our values to life through our interactions with customers and colleagues</li> <li>Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)</li> <li>Engage with customers in a friendly and professional manner while actively listening to their concerns</li> <li>Offer support and solutions to customers in accordance with the company's customer service policies</li> <li>Other duties as requested</li> </ul> About You – What you’ll bring to the role <ul> <li>Experience within a Contact Centre or Customer Service environment is vital for this role.</li> <li>Previous experience working towards targets & KPI’s.</li> <li>Computer literate with the ability to multitask and use multiple systems at any one time</li> <li>An ability to work as part of a great team</li> <li>Excellent communication skills, being happy to communicate to our customer’s via Live Chat, email or phone.</li> <li>Engage with customers and colleagues alike in a friendly and professional manner while actively listening to their concerns.</li> <li>Proven ability of decision-making skills.</li> </ul> We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...